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CiscoWorks Net Config problem with device display

Am having problems with setting up new jobs in CiscoWorks's Net Config (under RME). After selecting the device category, I move on to select the devices.

I created a custom view of specific devices, and altough the group displays, wheni click on it, i dont get a device listing.

Also, when i click on "All devices" it shows me that "no entries found"

However, under Inventory > List devices, all the devices i require are listed as managed.

How do i correct this problem

9 REPLIES
Cisco Employee

Re: CiscoWorks Net Config problem with device display

Is this server integrated with ACS?

New Member

Re: CiscoWorks Net Config problem with device display

No its not.

Its running on a plain Windows 2000 member server. Theres nothing else running on it.

We dont have ACS deployed on our network

Cisco Employee

Re: CiscoWorks Net Config problem with device display

Please post the output of the pdshow command, the exact version of RME, and a screenshot illustrating the problem.

New Member

Re: CiscoWorks Net Config problem with device display

Attached is the output of the pdshow as well as captured screenshots of the problem

the version of RME running is 3.5

Cisco Employee

Re: CiscoWorks Net Config problem with device display

Ah, RME 3.5. Try restarting DIServer and IcServer. There is a known bug where they can lock tables in the database preventing device lists from being displayed.

Note: RME 3.5 will become end of support at the end of June of this year. You should seriously consider upgrading to LMS 2.6 or 3.0.

New Member

Re: CiscoWorks Net Config problem with device display

Restarted both services, still no joy. I get the same result

Cisco Employee

Re: CiscoWorks Net Config problem with device display

Try restarting all of dmgtd. If that does not work, post the logs under NMSROOT\lib\jrun\jsm-cw2000\logs.

New Member

Re: CiscoWorks Net Config problem with device display

Here are the logs

Cisco Employee

Re: CiscoWorks Net Config problem with device display

According to this, you have a problem with your RME database. You need to reinitialize your RME database, or restore it from a known good backup. The command to reinitialize is:

NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=rme dmprefix=Essentials

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