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Community Member

Ciscoworks Netconfig

I keep getting the following message

Error occured while processing Possible Cause: Failed to Connect to JRM

I have tried to restart the Ciscoworks server, JRM and CTJRMserver but none have helped

I am trying to run a netconfig job

20 REPLIES
Cisco Employee

Re: Ciscoworks Netconfig

Please post the output of the pdshow command. What version of LMS is this? Was the hostname changed on this server recently?

Community Member

Re: Ciscoworks Netconfig

LMS 2.6

Hostname was not changed recently

I have attached the pshow output

Cisco Employee

Re: Ciscoworks Netconfig

Please post the output of the command:

pdreg -l CTMJrmServer

The output of the DOS SET command, and the CTMJrmServer.log.

Community Member

Re: Ciscoworks Netconfig

D:\CSCOpx\bin>pdreg -l CTMJrmServer

Process = CTMJrmServer

Path = D:\CSCOpx\bin\cwjava.exe

Flags = -cw D:\CSCOpx -cw:jre lib/jre -cp:p MDC/tomcat/webapps/rm

e/WEB-INF/classes,MDC/tomcat/webapps/rme/WEB-INF/lib/ctm.jar,MDC/tomcat/webapps/

rme/WEB-INF/lib/log4j.jar com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServ

er i5981psp50

Startup = Started automatically at boot.

Dependencies = RMEDbMonitor jrm TomcatMonitor RMECSTMServer

Cisco Employee

Re: Ciscoworks Netconfig

You did not provide the SET output. Also, is this server integrated with ACS?

Community Member

Re: Ciscoworks Netconfig

Yes the server is integrated with ACS

AdminEmail=jmacchi@sears.ca

ALLUSERSPROFILE=C:\Documents and Settings\All Users

APPDATA=C:\Documents and Settings\tcomadmin\Application Data

CLIENTNAME=LL3LA689

ClusterLog=C:\WINDOWS\Cluster\cluster.log

CommonProgramFiles=C:\Program Files\Common Files

COMPUTERNAME=I5981PSP50

ComSpec=C:\WINDOWS\system32\cmd.exe

CWMIBDIR=D:\CSCOpx\objects\share\mibs

FP_NO_HOST_CHECK=NO

HOMEDRIVE=C:

HOMEPATH=\Documents and Settings\tcomadmin

LM_LICENSE_FILE=D:\CSCOpx\objects\smarts\conf\trial.dat.DFM

LOGONSERVER=\\I5981PSP50

NUMBER_OF_PROCESSORS=2

OS=Windows_NT

Path=D:\CSCOpx\MDC\tomcat\bin;D:\CSCOpx\objects\smarts\lib;D:\CSCOpx\objects\smarts\bin;D:\CSCOpx\campus\bin;D:\CSCOpx\MDC\Apache;D:\CSCOpx\MDC\jre\bin;D:\CSCOpx\MDC\bin;D:\CSCOpx\lib\jre\bin\server;D:\CSCOpx\objects\db\win32;D:\CSCOpx\bin;C:\Program Files\Support Tools\;C:\Program Files\Windows Resource Kits\Tools\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Intel\DMIX;C:\Program Files\IBM\Director\bin;;C:\PROGRA~1\F-Secure\Ssh;

PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH

PROCESSOR_ARCHITECTURE=x86

PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 9, GenuineIntel

PROCESSOR_LEVEL=15

PROCESSOR_REVISION=0209

ProgramFiles=C:\Program Files

PROMPT=$P$G

SESSIONNAME=RDP-Tcp#4

SM_BROKER=i5981psp50:9002

SM_HOME=D:\CSCOpx\objects\smarts

SM_RULESET_PATH=D:\CSCOpx\objects\smarts\rules

SM_SITEMOD=D:\CSCOpx\objects\smarts\local;D:\CSCOpx\objects\smarts

SM_SNMP_BUG_COMPATIBLE=1

SystemDrive=C:

SystemRoot=C:\WINDOWS

TEMP=C:\Temp\2

TMP=C:\Temp\2

USERDOMAIN=I5981PSP50

USERNAME=tcomadmin

USERPROFILE=C:\Documents and Settings\tcomadmin

windir=C:\WINDOWS

Cisco Employee

Re: Ciscoworks Netconfig

Please post the NMSROOT/lib/classpath/jrmuser.properties file.

Community Member

Re: Ciscoworks Netconfig

I have attached the file

Cisco Employee

Re: Ciscoworks Netconfig

Okay, there must be a problem with your System Identity User, lms26. How is this user defined in ACS?

Community Member

Re: Ciscoworks Netconfig

it is set as omnipotent and SuperLMS under the CiscoWorks components (Ciscoview, RME etc)

why would that affect JRM?

Cisco Employee

Re: Ciscoworks Netconfig

The System Identity User is used for interprocess communication. If it is not defined properly, this type of error can occur. Please post the jrm.log.

Community Member

Re: Ciscoworks Netconfig

the file is too large to attach (13 meg)

is there a statement i can look for in the file itself?

Cisco Employee

Re: Ciscoworks Netconfig

Please compress the file, and post it. It's all text, so it should compress well.

Community Member

Re: Ciscoworks Netconfig

here is the jrm.log

Cisco Employee

Re: Ciscoworks Netconfig

As I suspected, your System Identity User configuration is not correct. The lms26 user is not being properly authorized by ACS. Recheck your ACS configuration for this user, and make sure it still has all access to all LMS tasks for all devices in LMS.

Community Member

Re: Ciscoworks Netconfig

I checked my ACS config

lms26 is there and has Omnipotent access for all CiscoWorks apps

I receive this error when i try to access netconfig under RME

Error occured while processing.

Possible Cause: URN_NOT_FOUND : urn "JRM" : Not found !!

I dont believe this is due to my ACS setup does it?

Cisco Employee

Re: Ciscoworks Netconfig

Yes, it is. Check your Failed attempts log in ACS to see if there are any relevant errors. The jrm.log points to an ACS integration problem with the lms26 user.

You might also try re-entering the lms26 user's credentials under Common Services > Server > Security > System Identity Setup.

Community Member

Re: Ciscoworks Netconfig

I tried what was documented but still get the same error - do i have to restart any servers/services?

If not can I just create a new one or change the System Identity and how do I do so?

Cisco Employee

Re: Ciscoworks Netconfig

You can try restarting CiscoWorks Daemon Manager.

Community Member

Re: Ciscoworks Netconfig

After the restart its working

Thank you for your help, much appreciated

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