CiscoWorks RME problem/bug (urgent)

[vijay_sequeira]

Has anyone ever tried uploading IOS images using TFTP via RME . My CW details are given below.

CiscoWorks Common Services with SP2 ver 2.2

Resource Manager Essentials ver 3.5 with IDU 11.0

Software Image Manager ver 3.5

Image size (to be transferred) is 20.7 MB.

I have enclosed the CW error message.

---------------------------------------

Fetching image from Image Library (for System Software Upgrade):

c3745-advipservicesk9-mz.123-16.bin --> d:\PROGRA~2\cscopx\temp\s3b0.1

Image retrieved from library.

Loading image file to flash device : c3745-advipservicesk9-mz.123-16.bin --> flash:c3745-advipservicesk9-mz.123-16.bin

The rcp transfer has failed. Trying tftp protocol now ...

Error loading image to Flash.

Error Info Code: '4159'

Message: 'Device Error: The copy to/from flash operation failed.'

Action/Reason:

'Probable Cause: Flash copy failed with return code of

copyUnknownFailure.

Recommended Action: Retry the operation. If the problem

persists, contact your technical support representative for

assistance.'

Device has been unlocked from exclusive access.

Image Upgrade Failed

----------------------------------------

Regards

Vijay Sequeira

[viswanathan123]

Hai,

I earlier experienced the same problem.The following procedure will applicable to you if have a firewall in between your NMS server and Network device.

Assumptions:

My ciscoworks server : 10.1.3.1

My target device : 10.15.254.1 (Loopback address)

Consider a PIX firewall or any firewall in between this. Even if you allowed tftp or even full IP for the source 10.1.3.1 to 10.15.254.1.

It will not work. I had the problem.

The solution is check the connected interface IP of the router say 10.1.6.1. Put an ACL permitting the source to the destination as 10.1.6.1 - Connected interface to the firewall.

Now if you perform the IOS upgrade it will definitely work. I solved the problem by this way.

Hope this information is useful to you. If it is useful dont forget rate it :)

Cheers

[vijay_sequeira]

Hi,

Thanks for your reply.

My problem is something like this , I am able to backup ios image from device to CW using TFTP this process goes smoothly.

However when I try to copy IOS image to the device from CW , the job aborts with the following error message.

-----------------------------------------------

Fetching image from Image Library (for System Software Upgrade):

c3745-advipservicesk9-mz.123-16.bin --> d:\PROGRA~2\cscopx\temp\s3b0.1 Image retrieved from library.

Loading image file to flash device : c3745-advipservicesk9-mz.123-16.bin --> flash:c3745-advipservicesk9-mz.123-16.bin

The rcp transfer has failed. Trying tftp protocol now ...

Error loading image to Flash.

Error Info Code: '4159'

Message: 'Device Error: The copy to/from flash operation failed.'

Action/Reason:

'Probable Cause: Flash copy failed with return code of

copyUnknownFailure.

Recommended Action: Retry the operation. If the problem

persists, contact your technical support representative for

assistance.'

Device has been unlocked from exclusive access.

---------------------------------------------------

Using sh conn I am able to find out that the IOS image transfer is happenning via tftp, but it for some reason this transfer is aborted.

I have uploaded the log of show conn using the ip-addresses you have given above in your example .

My ciscoworks server : 10.1.3.1

My target device : 10.15.254.1 (connected interface IP of the router )

Regards

Vijay Sequeira