Are you receiving any emails from your LMS server? If not, navigate to Common Services > Server > Admin > System Preferences to enter your SMTP settings.
Identifying the syslog message is one step but there are more.
By default, Automated Actions are used to notify via email, using the `sampleEmailScript.pl` as the script to run. If you do not want to use this, you could write or use your own scripts to perform the action that you really want. In this case please note that we do not provide support for any custom scripts if the problem seems to be related to the script that you are using.
You still need the following settings:
1. Select Devices
In *RME > Tools > Syslog > Automated Actions* and click on create and select the devices that you wish to use.
2. Define Message Type
Please give a name to the Automated Action and then click on add to define a message type. In here, please specify the following values:
3. Select Automated Action
Select the default script or the script that you wish to use. Please note that this script must be located in the *CSCOpx/files/scripts/syslog* file and needs to have only write/execute permissions for casuser/Administrator in Windows.
This way when a message matching the above is generated, the Automated Action is triggered and this will run the script that you choose and do the commands that it has specified.
Here is an example:
If you verify that your setup is correctly configured then take a look at the smtp.log found under ../CSCOpx/log.
DFM has it's own configuration for SMTP. RME is going to use the settings found under Common Services > Server > Admin > System Preferences. When you found the event on 9/23 was there a corresponding email in your inbox.
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