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CiscoWorks Tomcat Servlet Engine service does not start

Hello!

CiscoWorks  Tomcat Servlet Engine service does not start.

Events in the Windows Event Viewer:
The CiscoWorks Tomcat Servlet Engine service terminated unexpectedly. It has done this 1 time(s).

output pdshow and file stderr.log,  hs_err_pid2128.log attached.

Do  you have an idea how to resolve this?

Thanks!

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12 REPLIES
Cisco Employee

Re: CiscoWorks Tomcat Servlet Engine service does not start

If this hs_err file is current, it appears your NMSROOT/MDC/etc/regdaemon.xml file has become corrupt.  Post this file.

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New Member

Re: CiscoWorks Tomcat Servlet Engine service does not start

hs_err file is current.

i've uploaded the file to...

Cisco Employee

Re: CiscoWorks Tomcat Servlet Engine service does not start

This file is fine.  What version of LMS do you have?  When was this hs_err dump produced?  What else is installed on this server?

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New Member

Re: CiscoWorks Tomcat Servlet Engine service does not start

version 3.1

This dump file is created immediately after the server load.

Installed  on the server only CLM.

Cisco Employee

Re: CiscoWorks Tomcat Servlet Engine service does not start

By CLM do you mean you have Cisco License Manager installed on this same server?  Post the output of:

cacls NMSROOT/MDC/etc/*

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New Member

Re: CiscoWorks Tomcat Servlet Engine service does not start

Sorry, I mean that CiscoWorks LAN Management Solution is installed on the server only.

cacls output is attached

Cisco Employee

Re: CiscoWorks Tomcat Servlet Engine service does not start

I missed this post.  I don't see any obvious problems thus far.  I suggest you open a TAC Service Request so that this problem can be analyzed in real time.

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Cisco Employee

Re: CiscoWorks Tomcat Servlet Engine service does not start

Actually, something just got my eye in the pdshow.  Post a screenshot of your Services control panel showing all of your services.

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New Member

Re: CiscoWorks Tomcat Servlet Engine service does not start

i've uploaded files to...

Cisco Employee

Re: CiscoWorks Tomcat Servlet Engine service does not start

The only things which I see are wrong are the start types for the IPM NG database engine and HUM database engine services.  They must be set to Manual, not Automatic.  However, that would not account for the Tomcat crash.  The crash points to an error in the code which processes regdaemon.xml, but I see no reason why that should be failing.  As I said before, I think it would be best to open a Service Request.  Remote access would be helpful to dig into this problem in more detail.

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New Member

Re: CiscoWorks Tomcat Servlet Engine service does not start

The problem occured 06 of april after server reboot

Bios date was unexplainably set to 06.04.2110 so some files including regdaemon.xml still have modification date of 06.04.2110

New Member

Re: CiscoWorks Tomcat Servlet Engine service does not start

i've changed modification date attribute of regdaemon.xml to current date and it worked!

Thanks!

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