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New Member

CM 4.0.6 User Tracking duplicate entries

We have just upgraded to CW2.6 and CM4.0.6 and User Tracking is seeing everyone, but it appears every time it runs, it produces a new entry for each device, instead of realizing the box it found yesterday is the same device it just found. Needless to say, I have lots of duplicate MAC and IP addresses. Should we set UT to delete after each discovery?

4 REPLIES
Cisco Employee

Re: CM 4.0.6 User Tracking duplicate entries

In your ANIServer.properties file what is the value of UTIPChange?

New Member

Re: CM 4.0.6 User Tracking duplicate entries

UTIPChange=1

BTW, User Tracking works fine on our old version...

Thanks.

Cisco Employee

Re: CM 4.0.6 User Tracking duplicate entries

This is typically indicative of an old bug in UT 4.0 that has since been corrected. Unfortauntely, the only way to get the fix for this bug is to reinitialize your ANI database:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=ani dmprefix=ANI

Where NMSROOT is the path into which CiscoWorks is installed.

Once that is done, the ever-growing duplicate problem should not reappear.

New Member

Re: CM 4.0.6 User Tracking duplicate entries

Hi jclarke

We have the same problem but we run LMS2.6 with Campus Manger 4.0.8. The value of UTIPChange=1. Are the workaround the same as you describe before - ANI DB reinitializing?

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