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Community Member

CM 5.0.1 - Network Discrepancy Report Problem

We have a problem when we click on the Trunk VLANs Mismatch in the Discrepancy Report.

The message appear:

<<Error while loading. Campus Manager Server may be down.>>

We check the status but CM is up and running.

Thanks for any help or hints

9 REPLIES
Community Member

Re: CM 5.0.1 - Network Discrepancy Report Problem

It could it be maybe and just maybe a bug in tehe internet explorer version, did you try to change the IE version to an older one?

Community Member

Re: CM 5.0.1 - Network Discrepancy Report Problem

IE6 also didn't work.

Cisco Employee

Re: CM 5.0.1 - Network Discrepancy Report Problem

By, "CM is up and running," I assume you mean the ANIServer process is working? If so, check the Campus.log for any errors.

Community Member

Re: CM 5.0.1 - Network Discrepancy Report Problem

No errors in the Campus.log. ANIServer process is running. Any other ideas?

Cisco Employee

Re: CM 5.0.1 - Network Discrepancy Report Problem

Check the NMSROOT/MDC/tomcat/logs/stdout.log. That should have some error relating to what you see in the GUI.

Community Member

Re: CM 5.0.1 - Network Discrepancy Report Problem

Here the log you asked. Could you see something into it?

Cisco Employee

Re: CM 5.0.1 - Network Discrepancy Report Problem

Looks like a problem with your license or your LicenseServer process. Check to make sure the LicenseServer process is running, and see if there are any other errors in license.log.

Community Member

Re: CM 5.0.1 - Network Discrepancy Report Problem

LicenseServer is up and running and didn't see anything on License.log file.

Cisco Employee

Re: CM 5.0.1 - Network Discrepancy Report Problem

Shutdown LicenseServer, then check to see if anything is listening on TCP port 40401. If you use netstat -a -n -o -b, you can see the process that is listening on this port (if any). If you find one, kill the process, then restart LicenseServer.

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