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New Member

CM 5.0.2 and Utlite33.exe user tracking

With the above setup in an AD envioment the reports come out most of the time with a blank user name even after reinit the database.

Kindly advise

Mahmoud

11 REPLIES
Cisco Employee

Re: CM 5.0.2 and Utlite33.exe user tracking

New Member

Re: CM 5.0.2 and Utlite33.exe user tracking

Here is the required log file

Cisco Employee

Re: CM 5.0.2 and Utlite33.exe user tracking

It appears that UTLITE thinks that it has already updated the database with these entries. Please provide the other information I asked for in that other thread. Specifically, I require the screenshot of the properties of one entry which is missing a username.

New Member

Re: CM 5.0.2 and Utlite33.exe user tracking

here is one record that shows eventhough the lo has full info for that user but the name is not shown

Mahmoud

Cisco Employee

Re: CM 5.0.2 and Utlite33.exe user tracking

This is not what I meant. You need to click on the MAC address, then take the screenshot of the resulting pop-up window.

New Member

Re: CM 5.0.2 and Utlite33.exe user tracking

I believe tthis is what you need

Cisco Employee

Re: CM 5.0.2 and Utlite33.exe user tracking

You are facing what I feel is a new bug. I am working on a fix for this.

Cisco Employee

Re: CM 5.0.2 and Utlite33.exe user tracking

I've filed CSCso14144 for this problem. You can open a TAC service request, and have your engineer contact me to get a fix.

New Member

Re: CM 5.0.2 and Utlite33.exe user tracking

I have tried to locate the fix via the BugToolkit but I did not manage to locate it.

Can you post it..?

Mahmoud

Cisco Employee

Re: CM 5.0.2 and Utlite33.exe user tracking

No, you will need to call TAC to get it.

New Member

Re: CM 5.0.2 and Utlite33.exe user tracking

Ok

As we have recently purchased the CW and did not receive the software support yet, it will take almost a week to resume working on it.

MAhmoud

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