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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

Common Services 3.3.0 - Software Update - HTTP Status 500 error

Hi,

I have started to encounter a problem with trying to open the software update page via Software Center -> Software Update. It opens a new window with a HTTP Status 500 error message(screenshot attached). This feature has worked in the past as software upgrades have been performed via the feature. I have tried using both IE and Firefox and restarted CW several times. The remaining tabs within software center open correctly.

Running Common Services 3.3.0 on Solaris.

Sigfrid

5 REPLIES
Cisco Employee

Re: Common Services 3.3.0 - Software Update - HTTP Status 500 er

Post the NMSROOT/lib/classpath/com/cisco/nm/xms/psu/conf/tag.properties files.

New Member

Re: Common Services 3.3.0 - Software Update - HTTP Status 500 er

Following files attached:

tag.properties, cdone.info, cm.info, cmf.info, cmfwd.info, dfm.info, dfmidu.info, hum.info, ipm.info, ipm_collector_incremental.info, lms.info, mdcbase.info, portl.info, rme.info, upm.info.

Cisco Employee

Re: Common Services 3.3.0 - Software Update - HTTP Status 500 er

Post the psu.log and NMSROOT/MDC/tomcat/logs/stdout.log.

New Member

Re: Common Services 3.3.0 - Software Update - HTTP Status 500 er

Files attached.

Cisco Employee

Re: Common Services 3.3.0 - Software Update - HTTP Status 500 er

It doesn't look like you've reproduced the error since restarting dmgtd. Reproduce the problem then post the new stdout.log and psu.log.

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