Do the missing devices show up in any of the other views in Topology Services? What Data Collection filters do you have that could prevent Campus from managing the devices in question? Are you integrated with ACS, and if so, are the devices in question clients of the same ACS server, and in an NDG to which you have access?
What types of devices do not show up in Topology Services? What is different about those devices vs. the ones that do show up (e.g. missing or different SNMP credentials, different network topology between devices and the CiscoWorks server, etc.).
If you still cannot isolate why the devices are not showing up in Campus Manager, you should enable core and corex Data Collection debugging. Then run a full Data Collection, then open a TAC Service Request and provide the ani.log as well as a sample device address/hostname and configuration which is missing.
You will need to make sure it matches your group's criteria. If you're using dynamic groups, and relying solely on rules, then the criteria values for this device may have changed, and thus it is no longer in the group you want it in. In that case, you can either add this device explicitly, change your ruleset, or aler the data on the device.
If you're certain that the device should be matched, but isn't, then you will need to enable OGS debugging. This is a more complex process than enabling Data Collection debugging, and thus you should contact TAC.
Hi everyone, I would like to thank you in advance for any help you can provide a newcomer like myself!
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