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Conflicting with Symantec Endpoint Protection Manager 110.0.6

hi ,

I am using windows server 2008 and lms 3.2 installed .every thing was working fine unitl I installed Symantec Endpoint Protection Manager 110.0.6.

aftrer installation all the cisco services were failed to start.

when I tried to start ther Daemon Manager I was faced with this error :

The CiscoWorks Daemon Manager service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

please help me !!

8 REPLIES
Cisco Employee

Conflicting with Symantec Endpoint Protection Manager 110.0.6

Hi ,

Cisco recommended not to SCAN the Cisco works directory with any ANTIVirus Installed on the server , You can Installed ANTI-virus on the server just make sure you have Excluded the CSCOpx Folder from the scanning.

There is already a bug being filed for ANTI virus called Sophos.

I hope above information will help.

Thanks

Afroj

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Re: Conflicting with Symantec Endpoint Protection Manager 110.0.

Dear Afroj

I did not scanned the LMS folder, just after installing the SEP, ciscoworks become disable to start its services

thank you

Cisco Employee

Conflicting with Symantec Endpoint Protection Manager 110.0.6

Hi,

As Michel suggested try to run the resetCauser.exe.

In addition  to it  First of all add the CASUSER as a member of Administrators Group then

run the resetCauser.exe again and check the issue again..

NMSROOT\bin>resetCasuser.exe

Thanks

Afroj

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Conflicting with Symantec Endpoint Protection Manager 110.0.6

It sounds like the SEP manager and the LMS 3.2 might have port conflicts.

See this Symantec KB for the list of ports used by SEP.

http://www.symantec.com/business/support/index?page=content&id=TECH163787&actp=search&viewlocale=en_US&searchid=1310681755196

I hope this helps,

Thomas

New Member

Re: Conflicting with Symantec Endpoint Protection Manager 110.0.

Dear Thomas,

Even it is due to port conflicting, what do you offer to do to face this kind of issue .

and I have to menttion that I checked the SEP ports and there is not even one conflicting port.

thank you

Conflicting with Symantec Endpoint Protection Manager 110.0.6

post the output of the following DOS commands:

     set

     systeminfo

Re: Conflicting with Symantec Endpoint Protection Manager 110.0.

Often when these services won't start the casuser account is damaged..

resetcasuser can repair these settings and maybe then the services will start again.

Cheers,

Michel

New Member

Conflicting with Symantec Endpoint Protection Manager 110.0.6

Did you install the SEP client on this server? If so, please see this Best Practice guide -

http://www.symantec.com/business/support/index?page=content&id=TECH92440&locale=en_US

Best,

Thomas

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