When I am adding a device in Ciscoworks I am experiencing problems with device credentials. When running a "Credential verification Report" I get "incorrect" in the "telnet" field and in the "enable by telnet" field I get "did not try"
I can use the telent option in Common services and telnet works fine. When checking "management station to device" I get an OK, so I know it works.
However, I cannot get an inventory or archive. Any suggestions on why this happens?
The credential verification report export is not the csv I am referring to. You would export that from Common Services -- Device and Credentials -- Device Management and then select the device(s) and select the Export button.
This will give you a csv file with the credentials and you can see what LMS is storing them as.
Also, do you have custom telnet prompts on your device?
Sorry, I should be more clear. I checked the credentials of the problem equipment with a standby unit that has the exact same credentials. Spelling/syntax for the all protocols is the same on both. I get the error on one but not on the other. I had to delete the device and re-add the one that is failing while troubleshooting DFM issues. The only thing I did differently was enter a domain name. I have since removed it but it still shows "incorrect"
Were you able to export the credentials? This will show if this is correct on this device or not. LMS will not have any knowledge of the standby credentials, they are considered a different entity and this problem device could have something different.
I was able to export the credentials. LMS has both devices in device manager, active and standby. I use the same credentials on both. I compared the two exported files and the credentials are exactly the same on both. One works, the other says incorrect. I can't understand why.
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