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New Member

CS 3.0.4 - Device Summary Window is Blank

Hi,

I recently upgraded to Common Services V.3.0.4. When I bring up the Summary Window via Device Centre - Select Device it is blank. Function buttons are still available.

LMS is 2.5. Platform is Solaris 5.8.

Anyone got any ideas why this might be happening?

Regards,

Pat

4 REPLIES
Cisco Employee

Re: CS 3.0.4 - Device Summary Window is Blank

This is typically a problem with Tomcat. This used to be an issue when a proxy server was set, but that is fixed in CS 3.0.4. Therefore, the problem should generate an error in /opt/CSCOpx/MDC/tomcat/logs/stdout.log. If you tail -f this file then reproduce the problem in Device Center, you should see a Java stack trace or some other kind of error.

New Member

Re: CS 3.0.4 - Device Summary Window is Blank

Hello,

Here's some of the error log that was generated when trying to bring up the device summary.

What do you advise?

:::[Mon Jun 26 10:24:33 BST 2006] Context:/cwhp SessionID:69C50DF0EE967096A3F20DC4AB0D621C CoreID:094E567EC2AD479176BA74805C00C1E1

[Mon Jun 26 10:24:33 BST 2006] CoreContextNexus ValidateConnection:true

[Mon Jun 26 10:24:33 BST 2006] Invoke doLicenseCheck!

[Mon Jun 26 10:24:33 BST 2006] DoLicenseCheck Returned:true

[Mon Jun 26 10:24:33 BST 2006] UII Tasks found! Lookup for CAM Tasks and then call CAM APIS!

[Mon Jun 26 10:24:33 BST 2006] Task name cmf_dc found in the UII Tasks XML file. Fetching the privileges!

DEBUG:appID for context:/cwhp from CCR:cwhp

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Inside Device Center Action class

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Starting Threads

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : End of starting Threads

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Start of OGS Processing

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : End of OGS Processing

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Inside Run method

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Getting Cache instance

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Creating CMIC Interactor instance

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Inside Run method

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Getting DCR Instance

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Obtained DCR Instance

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterDeviceFilter : createGroups] : Inside Creategroups function

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DCRInteractor : getPIDMData] : Inside the function getGroupsAndObjects

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [CMICInteractor : GetApplications] : Inside function GetApplications

[Mon Jun 26 10:24:34 BST 2006] INFO [CMICLogger : info] : com.cisco.nm.cmf.cmic.registry.SearchRecords Total number of records to search :128

[Mon Jun 26 10:24:34 BST 2006] INFO [CMICLogger : info] : com.cisco.nm.cmf.cmic.registry.SearchRecords Matched records number :38

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [CMICInteractor : GetApplications] : CMIC return hash size is = 6

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DCRInteractor : getPIDMData] : PIDM return hash size is = 1061

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterDeviceFilter : createGroups] : returning from Creategroups function

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained parameters are :[ DeviceID = null ] and [ device = null ]

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained ipAddress =null

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained objectId =null

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained displayName =null

New Member

Re: CS 3.0.4 - Device Summary Window is Blank

Hello,

Here's some of the error log that was generated when trying to bring up the device summary.

What do you advise?

:::[Mon Jun 26 10:24:33 BST 2006] Context:/cwhp SessionID:69C50DF0EE967096A3F20DC4AB0D621C CoreID:094E567EC2AD479176BA74805C00C1E1

[Mon Jun 26 10:24:33 BST 2006] CoreContextNexus ValidateConnection:true

[Mon Jun 26 10:24:33 BST 2006] Invoke doLicenseCheck!

[Mon Jun 26 10:24:33 BST 2006] DoLicenseCheck Returned:true

[Mon Jun 26 10:24:33 BST 2006] UII Tasks found! Lookup for CAM Tasks and then call CAM APIS!

[Mon Jun 26 10:24:33 BST 2006] Task name cmf_dc found in the UII Tasks XML file. Fetching the privileges!

DEBUG:appID for context:/cwhp from CCR:cwhp

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Inside Device Center Action class

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Starting Threads

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : End of starting Threads

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : Start of OGS Processing

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : perform] : End of OGS Processing

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Inside Run method

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Getting Cache instance

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Creating CMIC Interactor instance

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Inside Run method

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Getting DCR Instance

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterAction : run] : Obtained DCR Instance

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DeviceCenterDeviceFilter : createGroups] : Inside Creategroups function

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [DCRInteractor : getPIDMData] : Inside the function getGroupsAndObjects

[ Mon Jun 26 10:24:33 BST 2006 ] INFO [CMICInteractor : GetApplications] : Inside function GetApplications

[Mon Jun 26 10:24:34 BST 2006] INFO [CMICLogger : info] : com.cisco.nm.cmf.cmic.registry.SearchRecords Total number of records to search :128

[Mon Jun 26 10:24:34 BST 2006] INFO [CMICLogger : info] : com.cisco.nm.cmf.cmic.registry.SearchRecords Matched records number :38

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [CMICInteractor : GetApplications] : CMIC return hash size is = 6

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DCRInteractor : getPIDMData] : PIDM return hash size is = 1061

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterDeviceFilter : createGroups] : returning from Creategroups function

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained parameters are :[ DeviceID = null ] and [ device = null ]

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained ipAddress =null

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained objectId =null

[ Mon Jun 26 10:24:34 BST 2006 ] INFO [DeviceCenterAction : perform] : obtained displayName =null

New Member

Re: CS 3.0.4 - Device Summary Window is Blank

Problem sorted.

I was using Java 1.4.2_04, now upgraded to 1.4.2_10 which works fine.

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