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CTMjrmServer service not starting

For some reason I can't use most functions in ciscoworks due to the JRM service not running. I have manually tried to get get it started and it won't start. It also says that the administrator has shut down this service. Here are a couple of screen shots. Please let me know how I can get this corrected. LMS version 2.6 Common services 3.0.5

Thanks,

Mark

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CTMjrmServer service not starting

Yes, try this. It looks like your System Identity User might be be properly configured in ACS which is affecting JRM.

4 REPLIES
Cisco Employee

Re: CTMjrmServer service not starting

Was the hostname changed on this server recently? Is this server integrated with ACS?

Re: CTMjrmServer service not starting

Joe,

The hostname was not changed but a recently "attempted" integration with ACS server did occur. If that is the culprit I can remove the AAA logon until I get that resolved.

Thanks,

Mark

Cisco Employee

Re: CTMjrmServer service not starting

Yes, try this. It looks like your System Identity User might be be properly configured in ACS which is affecting JRM.

Re: CTMjrmServer service not starting

I will take out the AAA administration until I can work with the ACS administrator to get that issue resolved. Thanks for your help Joe!

Mark

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