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CUOM 2.0.0 not collecting ccm performance data

I have installed CUOM 2.0.0 and could discover all ccm and manage them. I get alerts regarding proccesses, memory usage, etc. The only thing that is not working are the performance graphs.

I always get no data for the interval.

For the other devices, voice gateways, I get performance data.

I have made one dcr export and checked that all credentials, https, wmi and snmp are OK.

The ccm are being monitored as seen below:

From CUOM Detailed Device View

1. System Name CMTIPRJ1

2. IP Address 172.21.10.11

3. MAC Address 00-11-0A-30-66-AC

4. Device Capability MediaServer, CiscoCallManager, VoiceServices, Host

5. First Discovered Wed 22-Aug-2007 21:27:10 BRT

6. Last Discovered Sun 23-Sep-2007 18:12:23 BRT

7. Description Hardware: x86 Family 15 Model 2 Stepping 9 AT/AT COMPATIBLE - Software: Windows 2000 Version 5.0

(Build 2195 Uniprocessor Free)

8. Model Media Server

9. Platform Name COMPAQ

10. System Contact

11. System Location

12. System Up Time 2 days 16:00:56

13. System Object ID .1.3.6.1.4.1.311.1.1.3.1.2

14. Current State Active

The ccm versions are:

Cisco CallManager System version: 4.1(3)sr5b

Cisco CallManager Administration version: 4.1(0.11)

Cisco CallManager Installation ID: 4.1(3)sr5b

From the log file on C:\Program Files\CSCOpx\data\gsu\_#GSUDATA#_\Error.log I get the same error for all four cluster members of the two clusters:

24-Sep-2007 16:08:00 BRT,CMTIPRJ1,172.21.10.11,Cannot collect data. The username or password for the device is null or blank.

24-Sep-2007 16:08:00 BRT,CMTIPRJ2,172.21.10.12,Cannot collect data. The username or password for the device is null or blank.

24-Sep-2007 16:08:00 BRT,CMTIPSP1,172.17.10.11,Cannot collect data. The username or password for the device is null or blank.

24-Sep-2007 16:08:00 BRT,CMTIPSP2,172.17.10.12,Cannot collect data. The username or password for the device is null or blank.

Any help is appreciated

1 REPLY
Bronze

Re: CUOM 2.0.0 not collecting ccm performance data

I think performance monitoring service is not working properly. This issue has been confirmed to be bug CSCsi11462 which has been resolved in the next version of CUOM (2.0.1).

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