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Community Member

Customize Job Approval Emails

We're wanting to integrate the job approval emails with Remedy, however, Remedy is very restrictive on the formatting. Is there a way (hack?) to modify how the emails are formatted via a config file or some other means?

Just thought I'd ask.

TIA

2 REPLIES
Cisco Employee

Re: Customize Job Approval Emails

This is not possible. The format is set within the code. However, you could send the email to an intermediary, and have it reformat it for Remedy.

Community Member

Re: Customize Job Approval Emails

I was afraid you were gonna say that...

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