CW LMS portal URL does not change aft hostname changed

[jeeyishyuan]

Hi Experts,

I have run the change hostname.pl script in bin folder as instructed by the Common Services user guide.

However, CW LMS Portal url doesn't change according to the new hostname. Is it normal or do I left out any necessary step?

[Joe Clarke]

According to this, LMS thinks the hostname is still iteserver10. You need to re-run the hostnamechange.pl script:

NMSROOT\bin\perl NMSROOT\bin\hostnamechange.pl -ohost iteserver10 -nhost ciscoworkprod

You need to run this script as a local Administrator. Then you need to reboot.

[jeeyishyuan]

Hi jclarke,

Here the updated one.

Thanks and Regards

YS

[Joe Clarke]

Good, these look fine. If you reboot, you should be able to access LMS now.

[jeeyishyuan]

Hi jclarke,

Are you saying to reboot the server after running hostnamechange.pl script?

Regards

Yi Shyuan

[Joe Clarke]

Yes.

[jeeyishyuan]

Hi jclarke,

I got a blank page upon login to CW LMS portal. Please refer to the screen shot.

Thanks and Regards,

YS

[Joe Clarke]

Please post the NMSROOT\MDC\tomcat\logs\stdout.log.

[jeeyishyuan]

Hi jclarke,

As requested.

Regards

YS

[Joe Clarke]

According to this, everything is fine. Try accessing LMS from an external client. If you're using IE, make sure the LMS server is in your list of Trusted Sites.