CW LMS - Syslogs and DFM problems

[agipkcolon]

Hi gents

I have the following problem:

we've got CW LMS 2.6, RME 4.0.6, DFM 2.0.11.

Today I occassionaly noticed that CW doesn't have any received syslog messaged for one 3750 switch. I checked the switch and tested sending syslog messages to another syslog server - everything fine.

At the same time CW has syslog messages for all other devices.

I checked credentials for problem devices - fine, checked system configuration archive - ok, but if I try to get Fault History report for this switch in DFM I receive the following error:

"Cannot generate Fault History display.

User has no access to the device."

So, there is something incorrect configured at my server. any idea?

Thanks you,

[agipkcolon]

here you are, Joe

Sep 19 10:36:12 10.191.88.38 3660: Sep 19 10:35:26 KZ: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (10.191.104.187)

but strange thing - I can see now this syslog message in CW. But before restarting both processes there was nothing.

[Joe Clarke]

Yeah, it looks okay in the log. If the problem happens again, you'll know what to collect.

[agipkcolon]

Joe, thanks a lot for helping.

The only thing that I did this morning is deleted and created that device again.

Probably after restarting syslog collector and analyzer processes problem was fixed.

But I have at least 5 more devices that I know have the same problem.

Will we go the whole troubleshooting process again?

I will try to recreate one more problem device, restart processes and check if the problem is fixed.

[Joe Clarke · Accepted solution]

Yes, you have to first verify the messages are making it to the server, then you need to check the SyslogCollector.log to make sure they're being processed correctly.

[agipkcolon]

Thanks a lot for you support, Joe