09-17-2008 03:25 AM
Hi gents
I have the following problem:
we've got CW LMS 2.6, RME 4.0.6, DFM 2.0.11.
Today I occassionaly noticed that CW doesn't have any received syslog messaged for one 3750 switch. I checked the switch and tested sending syslog messages to another syslog server - everything fine.
At the same time CW has syslog messages for all other devices.
I checked credentials for problem devices - fine, checked system configuration archive - ok, but if I try to get Fault History report for this switch in DFM I receive the following error:
"Cannot generate Fault History display.
User has no access to the device."
So, there is something incorrect configured at my server. any idea?
Thanks you,
Solved! Go to Solution.
09-18-2008 09:43 PM
09-18-2008 09:46 PM
Yeah, it looks okay in the log. If the problem happens again, you'll know what to collect.
09-18-2008 09:55 PM
Joe, thanks a lot for helping.
The only thing that I did this morning is deleted and created that device again.
Probably after restarting syslog collector and analyzer processes problem was fixed.
But I have at least 5 more devices that I know have the same problem.
Will we go the whole troubleshooting process again?
I will try to recreate one more problem device, restart processes and check if the problem is fixed.
09-18-2008 09:58 PM
Yes, you have to first verify the messages are making it to the server, then you need to check the SyslogCollector.log to make sure they're being processed correctly.
09-18-2008 10:27 PM
Thanks a lot for you support, Joe
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