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New Member

CWLMS 3.0 on Windows 2003

Some proccess not start automatically.

Two of this are: ANI Server and JRM

Here attach status process.

Please, I need to resolve this issue shortly time

Best regards!

Thanks a lot!!

:)

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: CWLMS 3.0 on Windows 2003

This problem is different from the Gatekeeper issue. Please start a new thread to troubleshoot syslog.

14 REPLIES
Cisco Employee

Re: CWLMS 3.0 on Windows 2003

Please post the jrm.log, ani.log, and ANIServer.log.

New Member

Re: CWLMS 3.0 on Windows 2003

Hi Jclarke

here attach the files

Thanks in advance!

best regards :)

Cisco Employee

Re: CWLMS 3.0 on Windows 2003

Shutdown Daemon Manager, then capture the output of netstat -a -n -o -b, and post it.

New Member

Re: CWLMS 3.0 on Windows 2003

Hi Jclarke!

I attach the file, I hope this output help

Thanks a lot

best regards

Cisco Employee

Re: CWLMS 3.0 on Windows 2003

Please post screenshots showing your Service startup parameters.

New Member

Re: CWLMS 3.0 on Windows 2003

Hi JClarke!

here attach a document with print screen of computer management - services and proccess managemet of CWorks.

thanks!!

Cisco Employee

Re: CWLMS 3.0 on Windows 2003

This looks good, but I don't understand why your netstat output still lists Apache, Tomcat, and dmgtd as running. How did you shutdown Daemon Manager when you capture the netstat output?

New Member

Re: CWLMS 3.0 on Windows 2003

Hi Jclarke!

I did a shut of the Daemon and then the same with the netsat. If you want I can do it again. After I restarted it.

However, when I restart the processes shutdown in the CW, the process ANI, syslog, and jrm, remained in the "Administrador has shutdown the Server"

When I want to enter some errors appeared (see the attached file). I think they can't connect to some base..

best regards!

thaks!!

Cisco Employee

Re: CWLMS 3.0 on Windows 2003

Please post your NMSROOT/lib/vbroker/gatekeeper.cfg.

New Member

Re: CWLMS 3.0 on Windows 2003

Here attach the file

regards and thanks!

Cisco Employee

Re: CWLMS 3.0 on Windows 2003

Found the problem. You have something called FrameworkService bound to tcp/9091. This port must be free for the Gatekeeper. If you shutdown this service, then restart Daemon Manager, you should be set.

New Member

Re: CWLMS 3.0 on Windows 2003

Hi Jclarke!

Thanks!! now the services are running

But, have problems with Syslog,

When a try to subscribe, I get the error:

SLCA0126: Could not subscribe to the Collector.

1.Check whether the collector is running.

2.Make sure that SSL certificates are imported/exported correctly and process restarted.

3.Check whether the Certificates exported/imported are valid and have not expired.

4.Check whether SyslogAnalyzer process is running.

The SyslogAnalyzer its running, I have to start up manually.

Best regards!

thanks again

Cisco Employee

Re: CWLMS 3.0 on Windows 2003

This problem is different from the Gatekeeper issue. Please start a new thread to troubleshoot syslog.

New Member

Re: CWLMS 3.0 on Windows 2003

Jclarke! ahh ok I undersnatd. Thanks a lot! best regards,

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