Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

DCR server and JRM server is down

Hi

DCR and JRM server is automatically shutting down. Once i start tthe process again, it will work for 3 to 4 hours after that again shutting down automatically.

Provide the soltion for this problem.

9 REPLIES
Cisco Employee

Re: DCR server and JRM server is down

What version of DFM do you have?

Community Member

Re: DCR server and JRM server is down

DFM version is 3.0.2

Cisco Employee

Re: DCR server and JRM server is down

You need to upgrade to 3.0.4, and this should go away. DFM 3.0.4 can be downloaded through Common Services > Software Center > Software Update.

Community Member

Re: DCR server and JRM server is down

Hi,

All other processes like RMEOGSServer, CampousOGSServer etc are getting automatically shutting down.

If i upgraded DFM to 3.0.4 then other processes will it starts working normally? otherwise only DCR and JRM will work.

Cisco Employee

Re: DCR server and JRM server is down

Yes, the processes should stay up.

Community Member

Re: DCR server and JRM server is down

Hi,

Can you please tell me in what way that DFM is related to these processes.

Cisco Employee

Re: DCR server and JRM server is down

The problem is DFM eats up all of the available non-paged memory (and available network buffer space), and these other processes crash. In normal operation, DFM really has no bearing on these processes, but this bug causes this problem.

Community Member

Re: DCR server and JRM server is down

Hi,

can you please tell me

"Is DFM 3.0.4 part of LMS bundle version 3.1"

Cisco Employee

Re: DCR server and JRM server is down

No. LMS 3.1 comes with DFM 3.1 which does not contain this bug.

231
Views
0
Helpful
9
Replies
CreatePlease to create content