Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

DCR Server Error


I want to configure CiscoWorks Assistance  I got error message "Error in communicating with DCR Server.DCR Server may be down. Please start the DCR Server and then refresh the page. ". I picked up CS-server-admin-Process, I found process "DCRServer Running Normally".

I saw a topic with a hotfix CSCsu84143-0 , I installed it, but I have the same problem.

I already uninstall and install again CiscoWorks, but it doesn't work fine.

Thanks !!

Cisco Employee

Re: DCR Server Error

What version of LMS is this?  On what platform is it installed?

New Member

Re: DCR Server Error

Hi Joseph !!

The LMS version is 3.2 and I am installing on a windows server 2008 service pack 1


Cisco Employee

Re: DCR Server Error

This is what I thought.  You are most likely seeing CSCtd07049.  There is a patch available from TAC that fixes this.  We recently made it very easy to open a service request from CSC.  See .  Click the "Open Service Request" link in the Actions panel, then open the SR as your normally would.  The TAC engineer that gets it will known what we discussed here and will be able to provide you the patch.

New Member

Re: DCR Server Error

Thank you Joseph, I will open the SR, and I will let you know if this was fixed.