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New Member

DCR Server is down

My Hardware is:

Dell Server PER210II

CPU Inetl Xeon 3.30 GHz

RAM 4GB    8GB Paging File

OS Windows 2008 R2 Standard.

All windows update patches has been installed.

Hard Disk has 2 partition

C: for OS   and

D: dedicated for CiscoWorks

I've Installed CiscoWorks LMS 4.0 (via patch for Win2008 R2 servers downloaded from  I found it googling untill I found this

After that I've updated CiscoWorks LMS to 4.0.1.

*****ISSUE 1  ***********

When I open with browser the login page (with IE9 or Firefox8 the result is the same) it opens a box with this error:

"You are using an unsupported version."

well..  an unsopported version OF WHAT??? Browser? Java? OS? LMS? Anyway I can go on with login and everything seems to fine.

I suppose is related to browser version but can anyone confirm it is not a blocking issue ?

****ISSUE 2 ********

The real issue is when I want to manage devices and  I go to

Inventory > Device Administration > Add / Import / Manage Devices

And all i got in the display is:


Error in communicating with DCR Server.

DCR Server may be down. Please start the DCR Server and then refresh the page.

and if I go to

Admin > Dashboards > System

In the Box "Critical Message Window"  I read this:

  Ciscoworks Drive Utilization


DCR Server is down or inaccessible

Processes IPMProcess, UPMProcess are down

But if I enter in the Process Management page , in the list of processes I read:

DCRServer      Running normally


Now, I read a lot of posts in this forum  with same error and tried to follow steps suggested there but with no solution for me.

I've already check DHCP issue and I have both interfaces statically configured and server way ...same error.

I've already disabled Windows Firewall. I've setup file  hosts to resolve localhost and server name as

PLS tell me what log files are necessary for you to give me some help.

TNX in advance

Emiliano Luca

Everyone's tags (2)
Cisco Employee

DCR Server is down

HI Emiliano,

Could you able to get me

1. output of "pdshow"

2. Install logs from C:/



New Member

DCR Server is down

Hi Vaka,

Unfortunately today I'm not in the LAB where I'm installing Cisco Works. 

Tomorrow I will post them. Thank you for your replay by now.


New Member

Re: DCR Server is down

Here you find files you asked me.

Tnx in advance for your help