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Community Member

Device appears under device management but not under reports

Hello everyone, I have LMS 2.6 installed and everything is perfect except that one device appears under device mannagement but when I try to run a report from it, it doesn't show under the devices section of the report wizard (this is with all the user profiles).

Here are the versions of the different components:

1. CiscoWorks Common Services 3.0.5

2. Campus Manager 4.0.6

3. CiscoView 6.1.5

4. Device Fault Manager 2.0.6

5. Internetwork Performance Monitor 2.6.0

6. Integration Utility 1.6.0

7. Resource Manager Essentials 4.0.5

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Device appears under device management but not under reports

The 7613 is supported, I would try to debug this further.

Delete the device from RME and then turn on inventory debugs by going to RME - Admin - System preferences - loglevel settings and select ICServer and set everything to debug

Once this is done add the device and see what happens. You can then check the IC_Server.log for info related to this device.

4 REPLIES
Cisco Employee

Re: Device appears under device management but not under reports

What type of device is this?

Community Member

Re: Device appears under device management but not under reports

It's a Cisco 7613 Router, the other 7K devices that I can see without a problem are all Cisco 7609 Routers. Another thing that I found interesting and it surely goes with your line of thought is that at the ciscoview page it displays the device but with an "unsupported card" display over the device (see attachment).

Cisco Employee

Re: Device appears under device management but not under reports

The 7613 is supported, I would try to debug this further.

Delete the device from RME and then turn on inventory debugs by going to RME - Admin - System preferences - loglevel settings and select ICServer and set everything to debug

Once this is done add the device and see what happens. You can then check the IC_Server.log for info related to this device.

Community Member

Re: Device appears under device management but not under reports

I deleted the device from the device manager per se and recreated it again and it worked. There was probably something wrong or the RME did't receive the device for some reason.

Thanks for the help!

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