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New Member

Device Center issue

I have a C6509-IOS that I'm trying to obtain Summary information for, but the columns has an error "Null". The other functions tools, reports, and management tasks are fine. Has anyone seen this before, I just verified it's going on for a couple of more devices. How do I resolve this?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Device Center issue

Uninstalling HUM should only require dmgtd to be restarted, not the server.

8 REPLIES
Cisco Employee

Re: Device Center issue

Please post a screenshot illustrating the problem.

New Member

Re: Device Center issue

Please see attached.

Cisco Employee

Re: Device Center issue

Please post the NMSROOT/MDC/tomcat/logs/stdout.log.

New Member

Re: Device Center issue

Please see attached.

Cisco Employee

Re: Device Center issue

I don't see any obvious errors. Is this working properly for any devices? One thing that did look suspicious is that you appear to have HUM installed on this server, and its license appears to have expired. Are all the devices which are not showing up properly in DC managed by HUM?

New Member

Re: Device Center issue

I think you have resolved my issue. All the devices being managed by HUM which is now expired on the server are showing up null error. Does uninstalling HUM require a reboot? If not I will uninstall this right away.

Thanks.

Cisco Employee

Re: Device Center issue

Uninstalling HUM should only require dmgtd to be restarted, not the server.

New Member

Re: Device Center issue

Thanks.

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