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New Member

Device not in DFM

I have a 3750 that is in DCR and showing up in device center, but it is not in the Device Fault Manager?

Running: Device Fault Manager 3.0.4 and CiscoWorks Common Services 3.1.1

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Device not in DFM

Then you need to add the device to ACS first. Once you do, log out of LMS, then log back in. Then go to DFM, and you should be able to find the device, and manage it.

22 REPLIES
Cisco Employee

Re: Device not in DFM

DFM 3.0 does not auto-manage DCR devices by default. Go to DFM > Device Management > Device Import, and make sure you are synchronizing this device from DCR.

New Member

Re: Device not in DFM

Hi jclarke,

I have same problem too. I have done the Device Import in DFM. But the status discovery state is 10% completed. It has been a week now. I have no idea what to do.

Pls help. Thank you.

Cisco Employee

Re: Device not in DFM

Please start a new thread for your issue.

New Member

Re: Device not in DFM

ok thanks

New Member

Re: Device not in DFM

device is in device center, but there is no data available for the device. Do I need to delete the device and add it again?

Cisco Employee

Re: Device not in DFM

What do you mean, "no data?" It would be helpful to see a screenshot.

New Member

Re: Device not in DFM

enclosed

Cisco Employee

Re: Device not in DFM

So the device is still not managed by any of the applications. Go to DFM > Device Management > Device Import. Make sure this device is synced with DFM. If it is, check its management status under DFM > Device Management > Discovery Status. The device needs to be in a Known state.

New Member

Re: Device not in DFM

device is not found in DFM.

Cisco Employee

Re: Device not in DFM

Okay, then under the Device Import screen in DFM, choose the device from the list, then click the Import button. After about three minutes, the device will be managed by DFM at least.

New Member

Re: Device not in DFM

but the device is in the DCR.

New Member

Re: Device not in DFM

no device is found???

Cisco Employee

Re: Device not in DFM

Your query is wrong. The management IP address is 10.240.0.14 not 110.240.0.14.

New Member

Re: Device not in DFM

hi, Joseph

what can i do to check this device is synced with DFM?

i have same problem too

i have 238 devices, but only 2 device had been import in DFM.

Cisco Employee

Re: Device not in DFM

If your LMS server is integrated with ACS, read my follow-up posts in this thread to confirm if the devices are properly known to ACS.  If the server is not integrated with ACS, start a new thread for your issue.

New Member

Re: Device not in DFM

enclosed

New Member

Re: Device not in DFM

still did not find the device.

Cisco Employee

Re: Device not in DFM

Is this server integrated with ACS?

New Member

Re: Device not in DFM

yes, can I import devices from ACS?

Cisco Employee

Re: Device not in DFM

The problem is most likely that the device is not in ACS. Go to Common Services > Device and Credentials > Reports, and run the Devices not in ACS report. Do you see your missing device there?

New Member

Re: Device not in DFM

yes it is in the report.

Cisco Employee

Re: Device not in DFM

Then you need to add the device to ACS first. Once you do, log out of LMS, then log back in. Then go to DFM, and you should be able to find the device, and manage it.

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