04-28-2006 08:17 AM
Was having problem starting device discovery in Campus Manager. After looking at a couple of different things, noticed that DeviceDiscovery is in TRANSIENT TERMINATED ProcessState.
Has anyone ran into this before?
I have updated software to latest and greatest.
Thanks in advance for helping the hopeless.
David Holder
Resurrection HealthCare
04-28-2006 09:09 AM
What is the status of the ANIServer process? It is common for DeviceDiscovery to be in Transient Terminated status if it is not currently running a discovery.
04-28-2006 10:08 AM
Running with busy flag set.
04-28-2006 10:21 AM
That looks fine as well, so both processes are normal.
Are you seeing devices discovered in the GUI?
04-28-2006 10:24 AM
I discoverd 959 device. When I click on the number of devices the report shows:
Campus Manager Administration
Device Discovery-All Devices Report as of 28 Apr 2006, 13:22:08
Last Discovery Started at : 28 Apr 2006, 13:12:37. Ended at : 27 Apr 2006, 09:54:14. Completed in -98303.0 seconds.
That even though I start it on 4/28 at 13:12 it thinks it ends on 4/27 at 9:54, which was my last good one.
04-28-2006 10:52 AM
Can you try this from the command line to see if we can get this to sync up:
\CSCOpx\bin
pdexec DeviceDiscovery (case sensitive)
04-28-2006 11:08 AM
I did that. I didn't receive any messages. I came back to console, and still not working.
04-28-2006 11:27 AM
Try the following:
stop the daemons
in CSCOpx\campus\etc check the file DeviceDiscovery.properties file for the entry end date
Remove this entry and save the changes
restart the daemons
See if you are having any problems then
04-28-2006 11:50 AM
I did not find it in in CSCOpx\campus\etc
I found it in in CSCOpx\campus\etc\cwsi
Didn't have anything that looked line entry end date see below:
ameserver.resolveBySysName=false
nameserver.resolveByName=true
Discovery.seed=10.250.0.10:10.250.0.11
nameserver.useloopbackaddress=false
nameserver.usedns=true
Discovery.router=on
Discovery.subnets.exclude=172.30.0.*
snmp.encryptCommunity=false
snmp.EnableMultiple=false
04-28-2006 11:56 AM
Did a search on DeviceDiscovery on my server. Found a log file. Opened and saw this message at the bottom several times:
FATAL ERROR ServiceModule: undefined property: ServiceModuleList
04-28-2006 12:00 PM
What is the exact version of Campus Manager that are you running?
Open a DOS shell and cd CSCOpx\campus\etc\cwsi
What is the output of the following command:
dir *.properties
04-28-2006 12:06 PM
It is a new install only 2 weeks old and I am running 4.0.4. I have no CWSI directory under
CSCOpx\campus\etc
Also, getting close to going home. Access from home is slow on CiscoWorks. Can we continue on Monday if next request from you does not fix it, or should I go to TAC?
Thanks, Dave
04-28-2006 12:48 PM
You mentioned on Apr 28, 2006, 12:50pm PST:
"I found it in in CSCOpx\campus\etc\cwsi"
Please provide the output of:
dir *.properties from that directory.
05-01-2006 04:19 AM
Here is the output you requested:
nameserver.resolveBySysName=false
nameserver.resolveByName=true
Discovery.seed=10.250.0.10:10.250.0.11
nameserver.useloopbackaddress=false
nameserver.usedns=true
Discovery.router=on
Discovery.subnets.exclude=172.30.0.*
snmp.encryptCommunity=false
snmp.EnableMultiple=false
05-01-2006 04:23 AM
I suggest you contact TAC and let them know that you suspect your DeviceDiscovery.properties file is corrupt.
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