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New Member

Devices not getting added to database

I removed about 30 devices from the Ciscoworks common services database after their IPs changed (now realize I didn't have to do this). I see these 30 devices getting discovered and even RME pulling configs, but I do not see them in the database (RME, CS, anything). When I try to manually add them I get told I cannot because their are already devices with same name. How can I clean this up and get these routers back?

3 REPLIES
Cisco Employee

Re: Devices not getting added to database

I assume you mean you cannot see them in the device selector? Are you integrated with ACS?

New Member

Re: Devices not getting added to database

Yeah we are integrated with ACS

Cisco Employee

Re: Devices not getting added to database

Then make sure the devices are configued as TACACS+ clients of that same ACS server. Check the Device not in ACS report under Common Services > Device and Credentials > Reports, and make sure you take care of all the devices listed there.

Note: if you are using NDGs in ACS, make sure your user has CiscoWorks access to the proper NDG in which those devices exist.

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