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New Member

Devices steel in learning mode in DFM

Windows 2003 R2

LMS 3.2

DFM 3.2.0

CM 5.2.1

RME 4.3.1

Hello,

All my device steel in learning mode.

Also I have this error on the page DFM - Device Management - Device Import - Auto Allocation

Error in getting instance of TreeGenerator class
com.cisco.nm.trx.kdm.utils.DcrGroupSelectorTreeGenerator
Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Devices steel in learning mode in DFM

Is the fully-qualified hostname, 5VA-VAL-A5TR503.valcartier.mil.ca resolvable on this server?  That is, what output do you get for:

NMSROOT/bin/perl NMSROOT/bin/resolver.pl 5VA-VAL-A5TR503.valcartier.mil.ca
16 REPLIES
Cisco Employee

Re: Devices steel in learning mode in DFM

First, try rebooting the server.  This will rule out a process state issue.  If the problem persists, post the output of the pdshow command.

New Member

Re: Devices steel in learning mode in DFM

This is the post you want.

We use a static IP for the server and the SNMP works well for RME and CM.

Cisco Employee

Re: Devices steel in learning mode in DFM

Did you do the reboot?  Is the problem persisting after the reboot?

New Member

Re: Devices steel in learning mode in DFM

Hello

I just reboot the server again and the problem persist.

Here again the pdshow

Cisco Employee

Re: Devices steel in learning mode in DFM

Post the NMSROOT/objects/smarts/local/logs/DFM.log and DFM1.log as well as any error messages you see in the Windows Event Viewer.

New Member

Re: Devices steel in learning mode in DFM

This the posts

Thanks

Also I noticed for a while, in my CM windows.  I have no jobs in the completed job.

But in CS and RME jobs are presents.

May be my problem is upstream of DFM ?

Cisco Employee

Re: Devices steel in learning mode in DFM

Post the DFMOGSServer.log, and the output of the command:

NMSROOT/objects/smarts/bin/brcontrol
New Member

Re: Devices steel in learning mode in DFM

The posts

Cisco Employee

Re: Devices steel in learning mode in DFM

Is the fully-qualified hostname, 5VA-VAL-A5TR503.valcartier.mil.ca resolvable on this server?  That is, what output do you get for:

NMSROOT/bin/perl NMSROOT/bin/resolver.pl 5VA-VAL-A5TR503.valcartier.mil.ca
New Member

Re: Devices steel in learning mode in DFM

Your the man.

Thanks alot.

The problem came because this server is not in the same domain of the main network.

Re: Devices steel in learning mode in DFM

I got exactly the same error message.

It went away when I could use a static IP address for the LMS server.

My devices however did move to the 'known' state.

If they remain learning at 10% it often means that there is an SNMP connectivity issue.

Cheers,

Michel

New Member

Re: Devices steel in learning mode in DFM

May be the problem is during the process of CM.  I don't know.

It's seem that the process between RME and CM is OK.  But from CM to DFM ....

I post the pdshow and I will wait from the answer of mister Clarke.

New Member

Re: Devices steel in learning mode in DFM

To helping you to understand the problem.

I try to change the poling configuration in DFM and I received this message.

Could not retrieve current data since the PTMServer process is down.

Please restart the process and perform this operation again.

But the PTMServer is running

New Member

Re: Devices steel in learning mode in DFM

Hallo

I have also the problem.

This is my version LMS:

LMS 2.5

CiscoWorks Common Services 3.0.3
Campus Manager 4.0.3
CiscoView 6.1.2
Device Fault Manager 2.0.3
Integration Utility 1.6.0
Resource Manager Essentials 4.0.3

Can someone help me?

thanks

New Member

Re: Devices steel in learning mode in DFM

Check the files.

Could not retrieve current data since the PTMServer process is down.

Please restart the process and perform this operation again.

Cisco Employee

Re: Devices steel in learning mode in DFM

Please start a new thread for your issue.

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