Windows 2003 R2
All my device steel in learning mode.
Also I have this error on the page DFM - Device Management - Device Import - Auto Allocation
Error in getting instance of TreeGenerator class
Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!
Solved! Go to Solution.
First, try rebooting the server. This will rule out a process state issue. If the problem persists, post the output of the pdshow command.
Post the NMSROOT/objects/smarts/local/logs/DFM.log and DFM1.log as well as any error messages you see in the Windows Event Viewer.
I got exactly the same error message.
It went away when I could use a static IP address for the LMS server.
My devices however did move to the 'known' state.
If they remain learning at 10% it often means that there is an SNMP connectivity issue.
May be the problem is during the process of CM. I don't know.
It's seem that the process between RME and CM is OK. But from CM to DFM ....
I post the pdshow and I will wait from the answer of mister Clarke.
To helping you to understand the problem.
I try to change the poling configuration in DFM and I received this message.
Could not retrieve current data since the PTMServer process is down.
Please restart the process and perform this operation again.
But the PTMServer is running
I have also the problem.
This is my version LMS:
CiscoWorks Common Services 3.0.3
Campus Manager 4.0.3
Device Fault Manager 2.0.3
Integration Utility 1.6.0
Resource Manager Essentials 4.0.3
Can someone help me?