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New Member

DFM 3.0.1 device discovery issue

Hi,

I have an issue of device discovery in DFM 3.0.1.

I installed LMS 3.0.1 on a standalone server based on VMWare Infrastructure 3. Common Services, Campus Manager, CiscoView, RME and IPM are working properly so far.

When I tried to import devices from DCR in DFM, the discovery status always hangs on "Pending" or "Learning" with a progress of 10%. I also noticed that two processes are always shutdown automatically on the server whenever the server is restarted:

"Processes DFMCTMStartup, DataPurge are down".

Any hints to troubleshoot this issue please? Thank you very much in advance!

Richard

  • Network Management
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: DFM 3.0.1 device discovery issue

What version of DFM do you have? If less than 3.0.3, you should upgrade to 3.0.3, to see if this is the known DLL conflict bug.

6 REPLIES
Cisco Employee

Re: DFM 3.0.1 device discovery issue

What version of DFM do you have? If less than 3.0.3, you should upgrade to 3.0.3, to see if this is the known DLL conflict bug.

New Member

Re: DFM 3.0.1 device discovery issue

Thanks for your prompt reply!

It seems that I'm using DFM 3.0.2 (see attached screen shot).

Is this a known issue only resolved in version 3.0.3? How can I download and upgrade to 3.0.3?

Thank you.

Cisco Employee

Re: DFM 3.0.1 device discovery issue

There is a DLL conflict that exists in all versions of DFM 3.0 prior to 3.0.3 which could cause devices to hang at 10%. DFM 3.0.3 can be downloaded through Common Services > Software Center > Software Update.

New Member

Re: DFM 3.0.1 device discovery issue

Ok, I'm downloading DFM 3.0.3 now to give a try.

I will keep you posted after a few minutes. Thanks again!

New Member

Re: DFM 3.0.1 device discovery issue

Hi Jclarke,

All device status in my DFM turned into "Known" after I install the version 3.0.3.

I appreciate so much for your valuable help to this issue!

Have a nice day!

Richard

New Member

Re: DFM 3.0.1 device discovery issue

Sorry, I forgot the screenshot

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