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New Member

DFM 3.1.3 errors - Urgent please

Hi to all

I have a strange situation for my DFM. All the devices that i tried to put in DFM are stuck in learning. Also i got this error (error1.jpg) when i try to access DFM>Config>Other Config>Alerts and activities> or this error (error2.jpg) when i try to open DFM>Config>Pooling and Thresh

All the proccess are OK, running normally in CS>Admin.

Also in NSROOT\log\dfmlog i see almost in evry log this error:

"Error in getting instance of TreeGenerator class com.cisco.nm.trx.kdm.utils.DcrGroupSelectorTreeGenerator Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found "

8 REPLIES
Cisco Employee

Re: DFM 3.1.3 errors - Urgent please

Post the output of the pdshow command.

New Member

Re: DFM 3.1.3 errors - Urgent please

Hi Clarke

Here is the output of the command.

New Member

Re: DFM 3.1.3 errors - Urgent please

and the attachement

Cisco Employee

Re: DFM 3.1.3 errors - Urgent please

This looks fine. Post the DFMOGSServer.log and DFMOGSClient.log along with the logs under NMSROOT/log/dfmLogs/PTM.

New Member

Re: DFM 3.1.3 errors - Urgent please

Hi

There is no such files in the PTM directory (see capture). I found those log files in NMSROOT\Log directory.

Also i attached DFMLogServer and DfmLogService.

Cisco Employee

Re: DFM 3.1.3 errors - Urgent please

There is certainly something wrong with DFMOGSServer, but the log doesn't indicate what that is. More debugging will be required. Given the timezone difference, I suggest you contact TAC to get more realtime help with this issue.

Cisco Employee

Re: DFM 3.1.3 errors - Urgent please

There is certainly something wrong with DFMOGSServer, but the log doesn't indicate what that is. More debugging will be required. Given the timezone difference, I suggest you contact TAC to get more realtime help with this issue.

New Member

Re: DFM 3.1.3 errors - Urgent please

Ok. Thanks for reply

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