DFM 3.1.3 Notification Services error

[rcgreen77]

The following error messages occur when trying to access Notification Groups, SNMP Trap,E-Mail, and Syslog Notification:

Database error; cannot process your request. Please see the nos.log details. The only option is to click ok. Then this error message appears: Problem with File /WEB-INF/screens/Notification/newtrapSubscription.jsp!!!Cannot find bean NewSubscription in scope null

Any suggestions?

[Joe Clarke]

Post the output of the pdshow command, the NMSROOT/log/dfmLogs/NOS/NOS.log, and the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

[rcgreen77]

Here are all of the files that you have requested

[rcgreen77]

the stdout.log exceeds the file size limit. please advise

[Joe Clarke]

Check the permissions on NMSROOT/MDC/tomcat/webapps/triveni/WEB-INF/lib/ctmregistry. Make sure the casusers group has full control for this file.

[rcgreen77]

I have confirmed that the casusers group has full control of the file mentioned above

[Joe Clarke]

Post the NOSServer.log.

[rcgreen77]

Here's the requested file

[Joe Clarke · Accepted solution]

Something is preventing the CSTM registry from being created, but it is not obvious what that is. There is an issue with the DFM daemons and their start time, though. It looks like they were started (or restarted) after Daemon Manager was last started. Try restarting Daemon Manager to see if all of the daemons sync up.

[rcgreen77]

I restarted all daemons. I can access everythihng in Notification services without any errors. What you think the problem was/is?

[Joe Clarke]

As I said, it probably had to do with some synchronization issue. The registry may have been locked by another daemon.

[rcgreen77]

Thank you for all or your help. It is greatly appreciated