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New Member

DFM didn't send mail when alarm is cleared

Hello,

LMS 3.2, DFM 3.2...

Because of some reason DFM stops to send mails when alarm/event is cleared. When alarm is active mail properly come to inbox. Settings are the same like before, before some time smtp server was changed...

Here is last logs from nos.log:

28-Feb-2012|03:00:02.078|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|03:10:00.875|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|03:20:00.812|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|03:30:01.406|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|03:40:02.093|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|03:50:01.187|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|04:00:02.156|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|04:05:58.687|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|04:10:01.515|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|06:30:06.671|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|08:20:48.421|ERROR|NOS|main|EPMPoller|ogsVerifyService|.|Error when calling OGS verify servicecom.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

28-Feb-2012|08:21:38.906|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|08:21:38.984|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|08:21:59.328|ERROR|NOS|main|NOSServer|processDMMessages|.|NOSServer: unhandled Msg from dmgtd:1111708500

28-Feb-2012|08:22:23.453|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 75

28-Feb-2012|08:22:23.546|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 61

28-Feb-2012|08:22:23.625|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 62

28-Feb-2012|08:22:23.718|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 66

28-Feb-2012|08:22:23.828|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 70

28-Feb-2012|08:51:23.078|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 61

28-Feb-2012|08:51:23.171|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 61

28-Feb-2012|08:51:23.187|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 61

28-Feb-2012|08:53:54.312|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 61

28-Feb-2012|08:54:54.171|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 61

28-Feb-2012|09:01:54.484|ERROR|NOS|Process EPM Data Thread:Pooled Thread:1|EpmDataQueueItem|processEPMData()|.|Could not retrieve alert for moid = 61

I don't know if something is wrong here

Regards,

Mladen

2 REPLIES

DFM didn't send mail when alarm is cleared

Check your notification group.

Does it include clear events?

Cheers,

Michel

New Member

DFM didn't send mail when alarm is cleared

Hi Michel,

Yes not. groups are OK. This was worked well, but stopped for some reason...

Regards,

Mladen

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