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Community Member

DFM Error after changing security permissions

I changed some security permissions of the group "users" by accident and got now the folloging error in the windows event viewer:

Event Type: Error

Event Source: InCharge

Event Category: (1)

Event ID: 16640

Date: 22.08.2007

Time: 23:06:47

User: N/A

Computer: CWSERVER

Description:

The description for Event ID ( 16640 ) in Source ( InCharge ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [22-Aug-2007 23:06:47+453ms] t@1396

SVIF-E-ESOCKETREGISTER-While attempting to register the server 'DFM' with the

broker

SVIF-EBROKER-Cannot connect to DM Broker at 'cwserver:9002/dmbroker'

SM-EREFUSED-No process is connected to the specified location

.

DFM has all devices in learing state, but did not process them.

I could not find any useful information in the logs. Any ideas what to do?

14 REPLIES
Cisco Employee

Re: DFM Error after changing security permissions

I assume you have since reverted your changes to the Users group. If the problem still persists after doing that, shutdown dmgtd, and look at the output of netstat -a. The TCP port 9002 must be available in order for the DFM broker to bind to it. If not, use netstat -a -o -b (Windows 2003 SP1 or later only) to see which process is bound to the port, and stop that process.

If the port is free, check the status of the DfmBroker process in the output of the pdshow command. Make sure it is running. If not, look at the NMSROOT\objects\smarts\local\logs\brstart.log to see if there are any obvious errors in there.

Community Member

Re: DFM Error after changing security permissions

It seems that DfmBroker does not start. Brstart.log has no entries since I changed the permissions. Telnet localhost 9002 refuses connection.

pdshow DfmBroker shows "Program started - No mgt msgs received"

netstat shows only a tcp connection from port 35647 to 9002 in state "SYN_SENT"

FYI: I just changed the permissons of the c:\windows directory tree - no changes to the CSCOpx directory has been made.

Cisco Employee

Re: DFM Error after changing security permissions

What version of DFM are you running? How many swap files do you have configured? How many brstart applications are seen in Process Monitor?

Community Member

Re: DFM Error after changing security permissions

I'm running DFM 2.0.7 and see 2 brstart processes in the monitor.

Community Member

Re: DFM Error after changing security permissions

When I run brstart --port=9002 DfmServer registers after a while and DFM starts working. That rights does casuser need to run brstart? In my last posting I told that brstart is running twice as user casuser, but port 9002 does not open.

Cisco Employee

Re: DFM Error after changing security permissions

Two brstarts should be running typically. Try running NMSROOT\setup\support\resetCasuser.exe and see if that sorts this out.

Community Member

Re: DFM Error after changing security permissions

no, resetting casuser did not help

Cisco Employee

Re: DFM Error after changing security permissions

What exact permissions did you change previously?

Community Member

Re: DFM Error after changing security permissions

"C:\Windows" for group "USERS".

Cisco Employee

Re: DFM Error after changing security permissions

Then make sure the perms on C:\WINDOWS are as follows:

local Administrator : Full Control

CREATOR OWNER : Full Control

SYSTEM : Full Control

local Administrators group : Full Control

local Users group : Read & Execute

local Power Users group : Modify

Community Member

Re: DFM Error after changing security permissions

Did you ever find a resolution to this issue? If so, can you please let me know what it is? I'm having the same issue.

Cisco Employee

Re: DFM Error after changing security permissions

Are you getting the exact same error in the Event Viewer?

Community Member

Re: DFM Error after changing security permissions

Yes.

Cisco Employee

Re: DFM Error after changing security permissions

Then provided you've done everything else suggested in this thread already, please indicate whether or not this server has .NET 2.0 SP1 or higher installed as well as post the brstart.log.

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