Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

DFM error in device allocation settings screen

New install of lms3.2 on windows 2K3

I see this error in the auto allocation settings

Error in getting instance of TreeGenerator class

com.cisco.nm.trx.kdm.utils.DcrGroupSelectorTreeGenerator
Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

The seed devices in DCR get into DFM but remain mostly learning

All the DFM processes appear to be working. Not sure where to start on this one.

In DFMLogServer.log I see this but not sure who tried to bind to what

15/Jan/2010 09:14:50:044 ERROR  ? ?  - Exception in registry server java.net.BindException: Address already in use: JVM_Bind
15/Jan/2010 09:15:20:700 ERROR  ? ?  - URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!
15/Jan/2010 09:15:20:700 ERROR  ? ?  - URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!
15/Jan/2010 09:15:20:700 ERROR  ? ?  - URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!

I attached dfm logs in CSCOpx\log  and the smarts logs

If anyone has got an idea what is going wrong here please let me know

Cheers,

Michel

15 REPLIES
Cisco Employee

Re: DFM error in device allocation settings screen

Post the DFMOGSServer.log.

Re: DFM error in device allocation settings screen

Here it is Joe,

In fact all DFM logs are in dfm_log.zip and the logs of smarts are in smarts_log.zip

Cheers,

Michel

Cisco Employee

Re: DFM error in device allocation settings screen

I'm not seeing any errors here.  It could be that someone just shut this daemon down.  Try restarting Daemon Manager, and see if the all the daemons come back up.

Re: DFM error in device allocation settings screen

I tried that, even the server itself.

No change

Cheers,

Michel

Cisco Employee

Re: DFM error in device allocation settings screen

What relevant errors do you see in Event Viewer?  Also, post the syslog.log.

Re: DFM error in device allocation settings screen

Hi Joe,

There are 2 error events in the Application events view related to ciscoworks.


The description for Event ID ( 16640 ) in Source ( SMARTS ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:

[15-Jan-2010 1:07:25 PM+637ms] t@9712 HTTP #1
HTTP-E-ENOTIMPLEMENTED-This server does not implement the method "OPTIONS".
.

The description for Event ID ( 16640 ) in Source ( SMARTS ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:

[15-Jan-2010 1:07:24 PM+012ms] t@16196 HTTP Accept
CI-E-EWHILE-While executing function "doSelect"
CI-EFLOWID-For flow CI_FlowTCP_U [] IN_FLOW|PHYSICAL
  . *:9002 KS 15-Jan-2010 1:07:09 PM, KR 15-Jan-2010 1:07:09 PM
  . Open fd=1452, 127.0.0.1:9002 -> 127.0.0.1:21419, tmo 0 00:00:15 N/S 1/0
CI-EDEADMAN-Deadman timer expired; in file
    "H:/FOUNDATION-7.0.2.X-HF/39/smarts/clsapi/ci_flow.c" at line 1385

.

I rebooted the system to get the messagers related to starting the services in the syslog.

I see the DFMCTMStartup stops quite soon after being started.javascript:launchProcessBrowser('DFMCTMStartup')

Cheers,

Michel

Cisco Employee

Re: DFM error in device allocation settings screen

These event viewer messages are not problematic.  And the processes you show in the screenshot should be down.  What about the initial symptom?  Is it still present?  Is DFMOGSServer down?

Re: DFM error in device allocation settings screen

Hi Joe,

Yes I still see the same error message. And the devices remain in learning state.

The DFMOGSServer shows as Program Started - No mgt msgs received.

Cheers,

Michel

Cisco Employee

Re: DFM error in device allocation settings screen

Shutdown Daemon Manager, then post the output of the command "netstat -a -n -o -b".

Re: DFM error in device allocation settings screen

Hi Joe,

Here is the output.

What are we looking for?

Cheers,

Michel

C:\Documents and Settings\Administrator>net stop crmdmgtd
The CiscoWorks Daemon Manager service is stopping...............................
..............................................
The CiscoWorks Daemon Manager service was stopped successfully.

C:\Documents and Settings\Administrator>netstat -a -n -o -b

Active Connections

  Proto  Local Address          Foreign Address        State           PID
  TCP    0.0.0.0:135            0.0.0.0:0              LISTENING       732
  RpcSs
  [svchost.exe]

  TCP    0.0.0.0:445            0.0.0.0:0              LISTENING       4
  [System]

  TCP    0.0.0.0:514            0.0.0.0:0              LISTENING       1264
  [crmrsh.exe]

  TCP    0.0.0.0:1025           0.0.0.0:0              LISTENING       436
  [lsass.exe]

  TCP    0.0.0.0:3389           0.0.0.0:0              LISTENING       1824
  TermService
  [svchost.exe]

  TCP    10.170.46.111:139      0.0.0.0:0              LISTENING       4
  [System]

  TCP    10.170.46.111:3389     10.170.102.79:31592    ESTABLISHED     1824
  TermService
  [svchost.exe]

  TCP    10.170.46.111:7850     10.170.46.120:139      TIME_WAIT       0
  UDP    0.0.0.0:514            *:*                                    1244
  [crmlog.exe]

  UDP    0.0.0.0:1028           *:*                                    796
  Dnscache
  [svchost.exe]

  UDP    0.0.0.0:4500           *:*                                    436
  [lsass.exe]

  UDP    0.0.0.0:500            *:*                                    436
  [lsass.exe]

  UDP    0.0.0.0:445            *:*                                    4
  [System]

  UDP    0.0.0.0:69             *:*                                    1280
  [crmtftp.exe]

  UDP    10.170.46.111:137      *:*                                    4
  [System]

  UDP    10.170.46.111:123      *:*                                    816
  W32Time
  [svchost.exe]

  UDP    10.170.46.111:138      *:*                                    4
  [System]

  UDP    127.0.0.1:123          *:*                                    816
  W32Time
  [svchost.exe]

C:\Documents and Settings\Administrator>

Cisco Employee

Re: DFM error in device allocation settings screen

This checks.  Do you have the Windows Firewall service enabled?  It appears that DFMOGSServer is hanging trying to connect the DfmServer.

Re: DFM error in device allocation settings screen

Hi Joe,

Firewall service is not running

What port is this running on?

Could I try to connect with telnet to that port?

Cheers,

Michel

Re: DFM error in device allocation settings screen

Got it!

I needed the machine to register with the DNS...to have a DNS entry

I do this using DHCP....

Now that I put the IP address static on the machine the problem is gone.

Sorry to waste time.

Strange feature though...

Cheers,

Michel

Cisco Employee

Re: DFM error in device allocation settings screen

DHCP is absolutely NOT supported with LMS.  The installation checks for this, in fact.  I'm surprised it allowed you to install.  All LMS servers must have a static IP address.

Re: DFM error in device allocation settings screen

That's because DHCP is associated with changing IP addresses.

Obviously the address never changes in this setup.

In this case the DNS entry was only possible by registring via DHCP until the sysadmin was back from leave.

If the fault hadn't occured I probably would not have forgotten to make the received address static.

Cheers,

Michel

1280
Views
5
Helpful
15
Replies
CreatePlease to create content