DFM still in learning state

[ikbalc]

Hi,

I have  newly installed LMS 3.2.But device status in DFM shows "learning" state and 10% completed.Here attaching the screen shot

DFM 3.2.0

common services  3.3.0

RME 4.3.0

LMS is running on Windows platform.I am not using any .Net2.0 SP 1 update.

Restarted the DFM services and rebooted the server still no result.I have got the following procedure to be done if the device stuck up at 10%

Step 1 Download the tools from the following location: http://www.sysinternals.com/Utilities/PsTools.html

Step 2 Unzip it into a directory.

Step 3 Enter pdshow DfmServer pdshow DfmBroker to check whether the processes DfmServer and DfmBroker are running.

Step 4 Enter /objects/smarts/bin/brcontrol

Step 5 Check whether the host name is the same as in DNS.

Step 6 Check whether there are multiple instances of brstart and sm_server

You can use the downloaded Pstool to see one branch each of brstart and sm_serve.

For example:

pslist -t

brstart 5708 8 1 16 8476 1104 264

brstart 5880 8 7 86 32720 11240 9664

sm_authority 6452 8 1 52 14376 3616 1528

sm_server 6332 8 1 16 8476 1104 264

sm_server 6416 8 124 678 212696 58784 56812

sm_authority 6444 8 1 47 14376 3572 1528

There should be only one branch. You need to terminate any extra branches.

Step 7 Stop the daemon manager by entering net stop crmdmgtd.

Wait for five minutes.

Step 8 Enter netstat -a -n -p tcp to make sure that ports 9002 and 43501 to 43508 are not in listening state or timed wait state.

Step 9 Start the daemon managerby entering net start crmdmgtd.

Can any any body elaborate step number 3,5,6 and 8. will there be any impact if i go ahead with this procedure.

Ikbal

[Martin Ermel · Accepted solution]

was the hostname of the server recently changed?

test with nslookup if the FQDN of the server is  resolvable (it must be)

if it is not, change your DNS or hosts file and restart LMS

if still does not work, please post the output of

from a DOS box the output of:

"pdreg -l DfmServer"

set

your md.properties file (NMSROOT\lib\classpath\md.properties)

and the following log files:

NMSROOT/objects/smarts/local/logs/DFM.log

NMSROOT/objects/smarts/local/logs/DFM1.log

NMSROOT/log/dfmLogs/TIS/TISServer.log.

[ikbalc]

Hi,

We have already rectified the problem and resolved.Problem was with the hostname and ip address of the server which was not being entered correctly in DNS server.your finding is correct.

Thanks a lot for the reply