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New Member

duplicate entries in UT (LMS2.5)


I have a strange behavior with Usertracking. It concerns a Catalyst 6509

switch having a portchanneling trunk to a Catalyst 2924XL-M switch.

About 40 end hosts belonging to access-ports on the 6509 are listed twice in

the Usertracking table.

The first entry states correctly the

access-port on the 6509, but the second

entry says that this host was also seen

on port "VL1" of the 2924.

But no end host is in VLAN1 (management vlan). Any ideas?


  • Network Management

Re: duplicate entries in UT (LMS2.5)

What is the User tracking system you're using? Is it campus manager?If so, make sure u r using the latest version of it?

If its a campus manager 4.0 SP 1 on Windows OS,try out the following steps.

The first step would below is to remove the history from the UT database and this is done

by a reinit of the database (the step is only for User tracking and will not wipe out

other campus info)

Open a dos or Unix shell and go to:


Issue the command:

..\..\bin\perl -ut


net stop crmdmgtd (this will stop CiscoWorks)

Once it stops completely, edit your CSCOpx\campus\etc\cwsi\ file





Back to the DOS shell and:

net start crmdmgtd (this will start CiscoWorks)

Wait about 10 minutes or so and log back in (also check the

file and make sure that UTIPChange is still set to 1)

New Member

Re: duplicate entries in UT (LMS2.5)

Usertracking is within Campus Manager 4.0 on SUN Solaris 8. I issued the reinitdb-Script, stopped

the ANIServer (pdterm ANIServer), did the suggested

changes in file und finally

started the ANIServer (pdexec ANIServer) again.

But the duplicate entries appeared again after a while.

New Member

Re: duplicate entries in UT (LMS2.5)


Is this issue resolved?

I've just enconcored the same problem on 2 different installation (Windows OS)

Best Regards

Jarle Steffensen

Cisco Employee

Re: duplicate entries in UT (LMS2.5)

This problem should be fixed in CM 4 service pack 3. Prior to this service pack UT was showing duplicate entries even after reinit of the database.

Which service pack are you running?

Re: duplicate entries in UT (LMS2.5)

.. it should be resolved....

I had this issue even after updating LMS 2.5 with SP3. There is a patch available from TAC for this problem. This patch is for LMS 2.5 with SP2 installed.

Bug-Id is CSCsb22036.

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