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E- mail Notifications issues

Hi:

I have a question about e-mail notification DFM. I was working with it an we didnt have problems about notification when we put the following:

-SMTP Server: 172.19.220.185

-Sender Address: CWAlert@cosma.com

-Recipient Address:

awalkinshaw@cosma.com

it works great, but the customer wants to put anothe e-mail and the SMTP server is the same, the problem is that this e-mails didnt arrive in the to this mail:

-8441621132@msgnextel.com.mx

I was confused because te e-mail that is working is @cosma.com (i put 3 different e-mail with the same domain @cosma.com), but this didnt work @msgnextel.com.mx.

The customer told me that this 2 e-mails domains have the same SMTP Server (172.19.220.185) but the second e-mail domain didnt arrive.

is anybody could helpme why this is happening? could it cant work with different domains?

3 REPLIES
Cisco Employee

Re: E- mail Notifications issues

Relaying through that SMTP server may be denied. You can try getting a sniffer trace of all 25/tcp traffic between the CiscoWorks server and the SMTP server to see what it says to the third address.

Re: E- mail Notifications issues

but is it posible to have 2 e-mails with different domains? the SMTP server in both is the same 172.19.220.185

Cisco Employee

Re: E- mail Notifications issues

Yep, it's very possible. It does work provided the SMTP server allows it.

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