email notification not working on LMS2.6 for DFM2.0

[admin_2]

Hi have try to make it work but unable to receive any mail. I have attached the file nos.log and started the debug option.

can someone help me out?

yanic

[Joe Clarke]

You attachment didn't make it through. It would also be helpful to get your exact version of DFM.

[Anonymous]

LMS2.6

DFM2.0.6

and I have started the debug for NOS, I have attached the latest file

I'm able to receive alert via AAD but unable to get email notification. I did telnet to my smtp server onport 25 and all good.

Thanks,

yanic

yanic.chausse@banq.qc.ca

and I'm unable to do a reply or to attached a file, would you have a email address so I can forward the nos.log file.

yanic

[Anonymous]

HTTP Status 404 - /eforum/servlet/null

--------------------------------------------------------------------------------

type Status report

message /eforum/servlet/null

description The requested resource (/eforum/servlet/null) is not available.

--------------------------------------------------------------------------------

Apache Tomcat/5.5.12

[Anonymous]

To jclarke

please login to the ftp server and you will see 2 files. The nos.log and word document with all the info you requested.

ftp://198.168.27.66/

username: cisco_tac

password: banq567=

Thanks,

yanic

[Joe Clarke]

You email configuration is not correct. DFM is trying to send email, but the SMTP server is most likely rejecting the mail. Start a sniffer trace filtering on tcp/25 traffic to your SMTP server. Generate a event which will trigger a notification. Check the trace for errors.

[Anonymous]

to jclarke,

I tested my smtp server via AAD to notify another user and it work just fine. I do see in the nos.log file that the system was unable to sent mail to yanic.chausse@banq.qc.ca

Please retreive the pdshow file via the ftp server and please advise,

I also have the new file nos.log with debug option on

Merci,

yanic

[Joe Clarke]

I really need to see the sniffer trace at this point. No additional logs will provide the details I need.

[Anonymous]

So if I understand correctly, you need a sniffer trace from the ciscoworks outgoing interface or a sniffer trace from the incomming/outgoing interfaqce of the smtp server?

Merci,

yanic

[Joe Clarke]

Either should work.