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Email Problem on NAM

Setting up an SMTP gateway to send the password out to our internet Mail Server worked well with CiscoWorks notifications.

I've got stuck with NAM (Network Analysis Module) email notifications. It does not have the option of configuring SMTP password nor does it allow to change the sender/administrator email id (as in CiscoWorks).

The SMTP gateway allows only one user account to be used for authentication (if sender and receiver domain are the same which is my case). So for e.g. I have configured with its account password in the SMTP gateway for necessary authentication. But I cannot add the second account in the gateway i.e. for with its password required by our internet Mail Server.

Please advise whether NAM administrator email id can be changed or not.


Cisco Employee

Re: Email Problem on NAM

The NAM's FROM address is hardcoded to be nam@nam-hostname. This cannot be changed. Can you not map all emails through the intermediate gateway to use the same SMTP user account on the external gateway?

Re: Email Problem on NAM


You can not change the sender, it is hardcoded with the hostname.

Maybe you can have your mail server to have certain rules to change the sender or re send the email with a different sender.