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New Member

EOS/EOL and PSIRT Reports can't contact Cisco.com

EOS/EOL fails to authenticate with Cisco.com when AAA mode is TACACS, it works when AAA mode is local.

PSIRT doesn't authenticate with Cisco.com in either mode.

Is there a work around or will these problems be fixed in 3.1.?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

I have filed CSCsr78184 to track this issue. A patch can be made available by contacting the TAC. Have your engineer contact me directly.

13 REPLIES
Cisco Employee

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

I haven't seen this problem before. What is the exact error you're getting?

New Member

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

on both when I look at the job details it says

authorization failure for ciscoworks.

I use my own username/password when I start the job.

Cisco Employee

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

Is ciscoworks the hostname of this server?

Cisco Employee

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

Actually, it looks like this may be my bug, CSCsm77700. The bug was originally filed for inventory reports, but the error is consistent, and the code looks to be the same. This bug is fixed in RME 4.2, and a patch is available from the TAC for RME 4.1.1.

New Member

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

Great, I will give that a try

Thanks

New Member

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

I followed the directions in the bug notes and added a local user for the user I was logged in as. Now EOS/EOL works, PSIRT doesn't

PSIRT error

Unable to get data from Cisco.com Check Cisco.com connectivity. Try again later.

I remember I had the same error message when I tried it with Ciscoworks in local mode.

Could there be something wrong with the Cisco.com end?

Cisco Employee

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

Looks like a Cisco.com problem. I have raised this internally.

New Member

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

I tried it today and it is still failing the same way. Do they have some idea when it will be fixed?

Thanks

Cisco Employee

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

Developers are looking into the problem. It's still failing for me as well.

Cisco Employee

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

Development says a fix should be forthcoming today.

Cisco Employee

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

I have filed CSCsr78184 to track this issue. A patch can be made available by contacting the TAC. Have your engineer contact me directly.

New Member

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

Thanks for staying on top of this. I will open a TAC case as soon as my contract becomes active in my profile.

New Member

Re: EOS/EOL and PSIRT Reports can't contact Cisco.com

FYI I loaded the patch and the first time it took about 20 minutes to run. The second time it took under two minutes, so my guess is that the software had to do some setup or load something the first time and didn't have after that.

It works great. Thanks for your follow up on this.

TAC case number: 609285465

Patch name

3499351_7X_AkT_PA2__PSIRTXMLParser.class

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