EOS/EOL fails to authenticate with Cisco.com when AAA mode is TACACS, it works when AAA mode is local.
PSIRT doesn't authenticate with Cisco.com in either mode.
Is there a work around or will these problems be fixed in 3.1.?
Solved! Go to Solution.
on both when I look at the job details it says
authorization failure for ciscoworks.
I use my own username/password when I start the job.
Actually, it looks like this may be my bug, CSCsm77700. The bug was originally filed for inventory reports, but the error is consistent, and the code looks to be the same. This bug is fixed in RME 4.2, and a patch is available from the TAC for RME 4.1.1.
I followed the directions in the bug notes and added a local user for the user I was logged in as. Now EOS/EOL works, PSIRT doesn't
Unable to get data from Cisco.com Check Cisco.com connectivity. Try again later.
I remember I had the same error message when I tried it with Ciscoworks in local mode.
Could there be something wrong with the Cisco.com end?
FYI I loaded the patch and the first time it took about 20 minutes to run. The second time it took under two minutes, so my guess is that the software had to do some setup or load something the first time and didn't have after that.
It works great. Thanks for your follow up on this.
TAC case number: 609285465