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Community Member

Error in CiscoWorks Assistant

After login into CiscoWorks Assistant, whenever trying to access any other link like Add Device or Allocate Device, results in given below error:

===== Error Message =======

Status polling timed out for the last run task [Add Devices].

Step may be running in the backend.

Do you wish to stop status checking and continue with the selected task?

============

I have tried to restart the services, and even restart the machine as well, but still getting same error since last three days.

3 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: Error in CiscoWorks Assistant

Try this. Shutdown Daemon Manager, then check the process list, and make sure all GG* processes have died. Then, run the following command:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml

Then restart Daemon Manager. CWA should work.

Re: Error in CiscoWorks Assistant

on windows, from the msdos prompt (CLI):

net stop crmdmgtd (stop)

to start again :

net start crmdmgtd

Re: Error in CiscoWorks Assistant

Go to the /CSCOpx/bin/ directory, then :

"perl dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml "

14 REPLIES
Cisco Employee

Re: Error in CiscoWorks Assistant

Try this. Shutdown Daemon Manager, then check the process list, and make sure all GG* processes have died. Then, run the following command:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml

Then restart Daemon Manager. CWA should work.

Community Member

Re: Error in CiscoWorks Assistant

Thanks. I am sorry that I missed to tell you that CiscoWorks is installed on Windows 2003 Standard Ed.

Community Member

Re: Error in CiscoWorks Assistant

Can you guide me how to shutdown the Daemon Manager?

Thanks and Regards,

Re: Error in CiscoWorks Assistant

on windows, from the msdos prompt (CLI):

net stop crmdmgtd (stop)

to start again :

net start crmdmgtd

Community Member

Re: Error in CiscoWorks Assistant

This command does not works in Windows enviornment:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml

Error: dbRestoreOrig.pl is not recognized internal or external command....

Please guide.

Cisco Employee

Re: Error in CiscoWorks Assistant

You didn't run it correctly. Exactly what did you type into the DOS prompt?

Re: Error in CiscoWorks Assistant

Go to the /CSCOpx/bin/ directory, then :

"perl dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml "

Community Member

Re: Error in CiscoWorks Assistant

Thanks for your follow up.

I have run it without the perl command, and it is running now. Do I need to stop it and run it again.

Thanks and Regards,

Re: Error in CiscoWorks Assistant

well if you dont run the perl script with perl, it wont work, so you need to do it again.

Community Member

Re: Error in CiscoWorks Assistant

It warns me that "Existing content of opsxml database will be lost".

What does it means, may I lost the configuration files or is it something else?

Thanks and Regards,

Re: Error in CiscoWorks Assistant

That is the Ciscoworks assistant database related, you will not be loosing any other data.

Community Member

Re: Error in CiscoWorks Assistant

Thanks, but may I know the cause of error created, so that we will be careful next time.

Thanks and Regards,

Re: Error in CiscoWorks Assistant

As Joe suggested, this is to re-init the database of Ciscoworks assistance. Something have gone wrong, it may be possible to find out looking at your logs, but there is no obvious reason of why it happened.

Community Member

Re: Error in CiscoWorks Assistant

Thanks to Joe and Lucien. It is working now.

Have a good day.

Best Regards.

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