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New Member

Error in communicating with Group Administration Server

Hi,

In my CWLMS 2.5, when I try to access Common Services -> Device and Credentials -> Device Management, I get the following message:

Error in communicating with Group Administration Server.

It may be down or not yet up. Please make sure that Group administration server is up and running, then refresh the page.


I've tryied with the NMSROOT/bin/pdexec CMFOGSServer  and net stop/start crmdmgtd commands and no results.

Any idea?

Regards

  • Network Management
15 REPLIES
Cisco Employee

Re: Error in communicating with Group Administration Server

First, you REALLY need to upgrade to at least LMS 2.6.  LMS 2.5 is end of life, and will be completely end of support next year.  The LMS 2.6 update is freely downloadable from http://www.cisco.com/cgi-bin/tablebuild.pl/lms26 .

Your problem here appears to be related to the fact that you have modified your Windows service startup parameters.  Post a screenshot of your Services control panel showing all of the LMS services.

New Member

Re: Error in communicating with Group Administration Server

Hi,

I've updated the LMS to 2.6     (thanks for the link)

And here we go the screnshot.


Thanks again!

Cisco Employee

Re: Error in communicating with Group Administration Server

Set the following services to Manual, then reboot:

CiscoWorks Tomcat Servlet Engine

CiscoWorks VisiBroker Smart Agent

CiscoWorks Web Server

DFM dfmEpm database engine

DFM dfmFh database engine

DFM dfmInv database engine

Things should then work better for you.

New Member

Re: Error in communicating with Group Administration Server

Hi Clarke, I have done your recomendation, (setting the services to Manual), but with the reboot, it has been started (automatically) again, is normal or should I set it to Disabled?

The error in Device Management is still there:

Error in communicating with Group Administration Server.
It may be down or not yet up. Please make sure that the Group Administration Server is up and running, then refresh the page.


Thanks!

Cisco Employee

Re: Error in communicating with Group Administration Server

The services should get started, but by Daemon Manager, and not the Windows service manager.  Post the CMFOGSServer.log.

New Member

Re: Error in communicating with Group Administration Server

This is the CMFOGSServer log...

Error loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

Unable to launch JVMError loading: d:\PROGRA~1\cscopx\lib\jre\bin\client\jvm.dll

The jvm.dll is in the path.

Cisco Employee

Re: Error in communicating with Group Administration Server

Make sure Data Execution Protection is disabled in the System control panel.  Also, make sure anti-virus on-access scanning is disabled for NMSROOT.  If any of these things are not done, adjust the settings, then reboot.

New Member

Re: Error in communicating with Group Administration Server

Hi Clarke

I've completely disabled the DEP in the Boot.ini file.

Also I've excluded for scanning (scheduled and auto-protect) the NMSROOT folder and all subfolders.

I rebooted, but I'm getting the same error  (Error in communicating with Group Administration Server............)

Cisco Employee

Re: Error in communicating with Group Administration Server

What type of AV software do you have loaded?  If you shutdown Daemon Manager, clear out the CMFOGSServer.log, then restart, do you see the same errors in the log?  Do you have /3G configuredi n boot.ini?

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