Error Message when accessing a device on RME Hardware Summary

[russnash]

When I go to RME, RME Harware Summary, and try and click on any category I get the following error Message.

[Nael Mohammad]

Go to Common Services ---> Software Center ---> Software Update and post a screenshot of this page along with platform you are running LMS on.

[russnash]

LMS 3.2 on windows.

[Nael Mohammad · Accepted solution]

1. Post screenshot of the error on the page.

2. Go to RME --> Admin --> System Preferences --> Application Log Level Settings --> Application and enable the following debugs:

• Enable debugs for RME Portlets
• RME --> Reports ---> Report Generator --> Duplicate the problem here.
• Get RMEPortlets.log from CSCOpx/log
• Goto CSCOpx/MDC/tomcat/logs and get the logs.

3. Goto Common Services ---> Device Management ---> Device and Credentials ---> Select one of your device and view identity.

• If it contains a hostname with space or fqdn, just modify it with ip address only and re-run reports. And then test it out again without domain in hostname.  And if the display name has any special characters, please remove it and re-run the reports.

Is this a new installation? If so, get the install logs from C:\Ciscoworks_install_xxxx.log as well. How long has this been occurring? Does the RME application function correctly at all?

Don't forget to disable debugs.

[russnash]

thanks for your assistance. I was haveing issues with ACS integration and virus protection on the server. Problem is resolved for the time being.