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error message when trying to run check device credential job

unable to run check device credintial job. says to check cda.log:

18 REPLIES
Cisco Employee

Re: error message when trying to run check device credential job

Post the output of the pdshow command from this server.

New Member

Re: error message when trying to run check device credential job

here is the file. thanks.

Cisco Employee

Re: error message when trying to run check device credential job

This has to be some kind of record.  Your server has been up for over two years.  It is quite possible that CTMJrmServer has quietly crashed, or ran out of memory.  Try restating Daemon Manager, and see the problem goes away.

New Member

Re: error message when trying to run check device credential job

same error message.

Cisco Employee

Re: error message when trying to run check device credential job

Post the new pdshow output, the CTMJrmServer.log, and the jrm.log.

New Member

Re: error message when trying to run check device credential job

restarted the server and still no luck.

New Member

Re: error message when trying to run check device credential job

jrmlog output

Cisco Employee

Re: error message when trying to run check device credential job

Something is not right here.  Is your server clock set to 2008?

New Member

Re: error message when trying to run check device credential job

negative May 2010.

Cisco Employee

Re: error message when trying to run check device credential job

Your pdshow and CTMJrmServer.log only show dates from 2008.  How are you gathering the pdshow output?

New Member

Re: error message when trying to run check device credential job

doing a search on the server for those logs.

New Member

Re: error message when trying to run check device credential job

current pdshow log.

Cisco Employee

Re: error message when trying to run check device credential job

Post the EssentialsDM.log and EssentialsDM_Server.log.

New Member

Re: error message when trying to run check device credential job

thanks for all your assistance.

Cisco Employee

Re: error message when trying to run check device credential job

You're seeing CSCte49301.

Symptom:

The EssentialsDM daemon hangs in a Waiting to initialize state (as seen in the output of the pdshow command).  Additionally, one might see "Error connecting to JRM" in Resource Manager Essentials applications.

Conditions:

This occurs on Windows servers after the patch for KB968930 is installed, and only if the Windows Remote Management service was started prior to starting CiscoWorks Daemon Manager.

Workaround:

Shutdown CiscoWorks Daemon Manager with the following command from the server's command prompt:

net stop crmdmgtd

Delete the following two files:

NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry
NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry.backup

Restart CiscoWorks Daemon Manager with the following command:

net start crmdmgtd

If that does not work, then the Windows Remote Management service must be stopped, and disabled.  Then, CiscoWorks Daemon Manager must be restarted.

New Member

Re: error message when trying to run check device credential job

thanks, will give it a try and let you know results.

New Member

Re: error message when trying to run check device credential job

What directory do these files reside?

Cisco Employee

Re: error message when trying to run check device credential job

NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib
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