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New Member

Error: Unable to retrieve active partition information

Hi,

I have this error window in DFM (3.1)when I tried to open any option; Device Management or Notification Services.

"unable to retrieve active partition information"

Before this, sent me a message windows where said that read nos.log, but it's so large and I don't understand the solution.

How can I resolve the problem? Is there any procedure to correct the corruption Database or something like a maintenance for this?

LMS 3.1 on Windows Server 2003

Thanks

8 REPLIES
Cisco Employee

Re: Error: Unable to retrieve active partition information

Exactly what version of DFM do you have? Post the output of the pdshow command, then compress the nos.log, and post it as well.

New Member

Re: Error: Unable to retrieve active partition information

DFM Version 3.1.3

Cisco Employee

Re: Error: Unable to retrieve active partition information

It looks like you have a problem with your DFM databases. If you have a known good backup of LMS, try restoring it. If not, try reinitializing your DFM databases with the commands:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=dfmInv dmprefix=INV

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=dfmFh dmprefix=FH

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

Then delete NMSROOT/objects/smarts/local/repos/icf/DFM*.rps.

New Member

Re: Error: Unable to retrieve active partition information

I reinitialized with the commands but now when I tried to open Device Management's menu, open http page error or the same error, furthermore I can't do immediate backup in CS. I have backups of last week (sheduled with CS->Server->Admin->backup) but I don't known who restore it.

Can you help me?

Cisco Employee

Re: Error: Unable to retrieve active partition information

What HTTP error do you get? As for the backups, you'll need to start a new thread for that.

New Member

Re: Error: Unable to retrieve active partition information

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

com.cisco.nm.trx.nos.action.NGroup.perform(NGroup.java:141)

org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)

javax.servlet.http.HttpServlet.service(HttpServlet.java:689)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:100)

note The full stack trace of the root cause is available in the Apache

Tomcat/5.5.17 logs.

Apache Tomcat/5.5.17

I think, It will be better to restore a backup, but I need to check the correct way to do this.

Cisco Employee

Re: Error: Unable to retrieve active partition information

Use the NMSROOT/bin/restorebackup.pl script to restore a backup. The exact command line will depend on your platform, the location of your backups, and the generation number to restore. Consult the online help for more details.

However, if you have already reinitialized all of the DFM databases, there is something else wrong here. It would probably be a good idea to contact TAC so live troubleshooting can be done.

New Member

Re: Error: Unable to retrieve active partition information

Hello again,

2 things:

1. I restored a backup with restorebackup.pl command

2. TAC suggested me do a manual backup.pl

I did both things and CW operate good for a week with sheduler backup, but now again I have problem with the backup. Today I tried to manual backup and send me; dbeng10-windows error. The manual backup continue and finally finish good (30min aprox).

I have to do something else in my server, I don't like restart it every week, and I don't know how serius error-windows is.

thanks in advance

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