we have a LMS 2.6 over Windows and we have some 2660 devices. If we take a look to one of them in CiscoView and make double-click in the port 37, it shows "FastEthernet 0/39" in the description field and it appears in red (down) when really it's up and running.
In addition, if we look up the UT End Host Report for this device, in this port fa0/37 are connected up to 6 devices!! (I attach a screenshot).
I don't understand this information, can anyone help me, please?
I attach you some outputs from "show mac-address-table" command (show-commands.jpg). You cab see that there are devices connected to both the interfaces fa0/3 and fa0/4, both appear as "up" in the ciscoview (ciscoview.jpg), but I dn't understand why CW can show the IP address of the device connected to the fa0/3 and cannot do it for the device connected to the fa0/4, showing only the MAC address.
The UT report isn't showing ports Fa0/3 or Fa0/4. However, UT uses routers to get the IP of MAC addresses. Check the ARP tables on the routers which know about the Fa0/4 MAC, and make sure the ARP entry is present. If you're not doing ping sweeps as part of your User Tracking acquisitions, you might consider enabling them.
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