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ftp not working on Prime NCS

OK, I have a customer whom we are migrating from WCS to Prime Infrastructure 1.3. As I understand it, I need NCS in the middle to migrate from WCS >> NCS >> PI1.3.

I have Prime NCS running, I followed instructions:

http://www.cisco.com/en/US/partner/docs/wireless/ncs/1.1/release/notes/NCS_RN1.1.1.html#wp298425

http://www.cisco.com/en/US/docs/wireless/ncs/1.1/configuration/guide/tasks.html#wp1215225

When I try and connect to the NCS server via ftp using Filezilla or WS-FTP with username/ftp-user & password/ftp-user I get the following:

Status:          Connecting to 10.160.17.89:21...

Status:          Connection attempt failed with "ECONNREFUSED - Connection refused by server".

Error:          Could not connect to server

Status:          Waiting to retry...

Status:          Delaying connection for 1 second due to previously failed connection attempt...

Status:          Connecting to 10.160.17.89:21...

Status:          Connection attempt failed with "ECONNREFUSED - Connection refused by server".

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89:21...

Status:          Connection attempt failed with "ECONNREFUSED - Connection refused by server".

Error:          Could not connect to server

Status:          Waiting to retry...

Status:          Connecting to 10.160.17.89:21...

Status:          Connection attempt failed with "ECONNREFUSED - Connection refused by server".

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89:21...

Status:          Connection attempt failed with "ECONNREFUSED - Connection refused by server".

Error:          Could not connect to server

Status:          Waiting to retry...

Status:          Delaying connection for 1 second due to previously failed connection attempt...

Status:          Connecting to 10.160.17.89:21...

Status:          Connection attempt failed with "ECONNREFUSED - Connection refused by server".

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89:21...

Status:          Connection attempt failed with "ECONNREFUSED - Connection refused by server".

Error:          Could not connect to server

Status:          Waiting to retry...

Status:          Delaying connection for 1 second due to previously failed connection attempt...

Status:          Connecting to 10.160.17.89:21...

Status:          Connection attempt failed with "ECONNREFUSED - Connection refused by server".

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89...

Response:          fzSftp started

Command:          open "ftp-user@10.160.17.89" 22

Command:          Pass: ********

Error:          Authentication failed.

Error:          Critical error

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89...

Response:          fzSftp started

Command:          open "ftpuser@10.160.17.89" 22

Command:          Pass: ********

Error:          Authentication failed.

Error:          Critical error

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89...

Response:          fzSftp started

Command:          open "ftpuser@10.160.17.89" 22

Command:          Pass: ********

Error:          Authentication failed.

Error:          Critical error

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89:21...

Status:          Connection established, waiting for welcome message...

Response:          220 Service ready for new user

Command:          USER ftpuser

Response:          331 User name okay, need password for ftpuser

Command:          PASS ********

Response:          530 Access denied

Error:          Critical error

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89:21...

Status:          Connection established, waiting for welcome message...

Response:          220 Service ready for new user

Command:          USER ftp-user

Response:          331 User name okay, need password for ftp-user

Command:          PASS ********

Response:          530 Access denied

Error:          Critical error

Error:          Could not connect to server

Status:          Connecting to 10.160.17.89:21...

Error:          Connection timed out

Error:          Could not connect to server

Status:          Waiting to retry...

Status:          Connecting to 10.160.17.89:21...

What might i be doing wrong?

Thanks in advance for your help.

  • Network Management
Everyone's tags (1)
1 REPLY
Cisco Employee

ftp not working on Prime NCS

are you able to ssh or console into the NCS appliance?

if so, please run an ncs status command to see if all ncs processes are running:::

also, can you try to launch an MS-DOS or CMD prompt and try to

ftp xxx.xxx.xxx.xxx

enter ftp-user for the username

enter whatever password you think it is.

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