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HUM - cannot monitor calls with MIBs

Hi all,

I am trying to monitor the voice and fax calls through my routers, I have HUM and I loaded the CISCO-CALL-HISTORY-MIB. However, I cannot get any data when I create a graph or report to monitor ciscoCallHistoryCallDisconnectCause as an example.

I also could not understand the meaning of the instances going from 1267073499.170396 to 1267162828.170441.

Anybody has an idea about the meaning of the insatances and what may be the reason that I cannot extract any information from this mib.

Thanks

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Accepted Solutions
Cisco Employee

Re: HUM - cannot monitor calls with MIBs

The instance IDs in the ciscoCallHistoryTable are ciscoCallHistoryStartTime and ciscoCallHistoryIndex.  ciscoCallHistoryStartTime is a TimeStamp indicating when the call started, and the ciscoCallHistoryIndex value is a unique arbitrary number to identify a specific call which had a given start time.

A TimeStamp represents the value of sysUpTime when the specific call began.

4 REPLIES
Cisco Employee

Re: HUM - cannot monitor calls with MIBs

The instance IDs in the ciscoCallHistoryTable are ciscoCallHistoryStartTime and ciscoCallHistoryIndex.  ciscoCallHistoryStartTime is a TimeStamp indicating when the call started, and the ciscoCallHistoryIndex value is a unique arbitrary number to identify a specific call which had a given start time.

A TimeStamp represents the value of sysUpTime when the specific call began.

New Member

Re: HUM - cannot monitor calls with MIBs

Thank you for the response,

I checked that from the router using "show call history voice/fax" and I can see the voice calls realized, but I still don't understand why I cannot pull this data using the MIB and observe from the HUM graphs and reports.

Cisco Employee

Re: HUM - cannot monitor calls with MIBs

What error do you get when trying to define a poller for these objects in HUM?

New Member

Re: HUM - cannot monitor calls with MIBs

Actually I can create pollers, the poller can poll the router for some time, but it does not give me a value when I create a graph. Also, when I create a report, all the fields are blank.

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