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New Member

HUM no recorded values for CPU CCS 11503

Hello everybody, greetings from Chile.

My English is bad and use the google translator.

I installed CW LMS 3.1 to 1.1 HUM and can not work with variables in cpu HUM 11,503 CCS equipment. Download and install the corresponding mibs and the problem is not solved.

I hope they can help, because in the cisco site, I have not found adequate support for the product.

Greetings,

Guilliano Palavecino Rojas

Communication Support Engineer

ADEXUS S.A

20 REPLIES
Cisco Employee

Re: HUM no recorded values for CPU CCS 11503

What version of code is running on the CSS? What object are you using the poll the CPU utilization for this device?

New Member

Re: HUM no recorded values for CPU CCS 11503

The version of the CCS is: Switch Content Version 07.40.1.07 and 08.10.4.01 with SNMPv1/v2c Agent.

Attached file with the contents of the exported template CPU Utilization.

PD: Attach open with excel...

Atte...

Guilliano Palavecino R.

Communication Support Enginner

Adexus S.A

Cisco Employee

Re: HUM no recorded values for CPU CCS 11503

The CSS devices do not support the CISCO-PROCESS-MIB. You will need to load the various CSS MIBs (found in your software image download) into HUM, then use the object apChassisMgrExtSubModuleCPUInstantaneous or apChassisMgrExtSubModuleCPUAverage to get the CPU utilization. These objects both come from the ARROWPOINT-CHASSISMGREXT-MIB.

Blue

Re: HUM no recorded values for CPU CCS 11503

On a side note, google translator is not as good as http://babelfish.yahoo.com (formerly babelfish.altavista.com), in my experience. The former completely screwed up some simple Russian->English translation for me that created a hilarious misunderstanding.

New Member

Re: HUM no recorded values for CPU CCS 11503

hello, I'm taking up this issue  in my client and from the admin I can not load the HUM CHASSISMGREXT-MIB MIB for  download. I get an error that refers to the  format or the lack of depencia. In the TAC site I can not find  solution and the appropriate mib.

Thank you. Greetings,
Palavecino Guilliano Rojas. 
Communication Support Engineer 
Adexus S.A 

New Member

Re: HUM no recorded values for CPU CCS 11503

up

please, i need help with recorded values for CPU of 11503

Cisco Employee

Re: HUM no recorded values for CPU CCS 11503

HUM supports obtaining CPU data from CSS devices provided they support the apChassisMgrExtSubModuleCPUAverage object.  Make sure the device responds to 1.3.6.1.4.1.2467.1.34.17.1.14.

New Member

Re: HUM no recorded values for CPU CCS 11503

Herewith the result of the snmp walk. As additional information I can comment that the  cpu information is gathered by CACTI and CiscoView. Moreover, since the computer can see that the OID  supports apChassisMgrExtSubModuleCPUAverage (rescued with the command  lookup).
I also downloaded the mib chassismgrext.mib image,  which could not be loaded by HUM, and resulting in an error. View image err-hum-ccs.

Cisco Employee

Re: HUM no recorded values for CPU CCS 11503

The MIB should already be loaded in HUM.  You should not need to load it in recent versions.

The SNMP Walk failure is important.  While it does look like the device should support the object, it clearly isn't returning valid data.  Perhaps this is a device bug.  What version of code is running on this CSS?

New Member

Re: HUM no recorded values for CPU CCS 11503

The CCS  version is 7.40.
Please consider that the same team is now giving  out information of CPU and instantly CiscoView CACTI using the same OID. For these reasons, HUM think that there is a  problem and as with the post 7507 the CCS team has two CPUs to monitor (problems  with reading multiple CPU).

Cisco Employee

Re: HUM no recorded values for CPU CCS 11503

The CSS and 7500 are handled very differently by HUM.  The SNMP Walk points to the required object not working with this CSS.  I can't find a bug which would explain this, but it would certainly keep HUM from working.  A sniffer trace showing the SNMP packets when trying to create the HUM poller would confirm this problem.

New Member

Re: HUM no recorded values for CPU CCS 11503

ok, thanks JClarke. I'll try to do as requested, but I can not capture  sniffer data, since the poller CPU available is the original that is associated  with the MIB CISCO-PROCESS-MIB, which does not support CCS and I could not load  the mib chassismgrext .  mib containing the necessary OIDs.

Cisco Employee

Re: HUM no recorded values for CPU CCS 11503

HUM will use apChassisMgrExtSubModuleCPUAverage to query the CPU utilization of CSS devices.  This will happen automatically by using the CPU template built in to HUM.  You do not need to load any new MIBs into HUM.  If this object is not working for your CSS, then you will get a problem scanning for instances when trying to create a new poller.

New Member

Re: HUM no recorded values for CPU CCS 11503

Here is the result. (one error).

Cisco Employee

Re: HUM no recorded values for CPU CCS 11503

The device is reporting noSuchName when it queried for 1.3.6.1.4.1.2467.1.34.17.1.14.  I believe this may be due to the fact that this object changed OIDs to 1.3.6.1.4.1.9.9.368.1.34.17.1.14.  Does your switch respond to that OID?

New Member

Re: HUM no recorded values for CPU CCS 11503

Jclarke hello, updating the case, the answer to the query snmp-walk is zero.

The following is a SNMP walk of device 10.20.51.2 starting from .1.3.6.1.4.1.9.9.368.1.34.17.1.14

SNMP Walk Output
--------------------------------------------------------------------------------
.1.3.6.1.4.1.9.9.368.1.34.17.1.14

CISCO-SMI::ciscoMgmt.368.1.34.17.1.14.1.1 = INTEGER: 0
CISCO-SMI::ciscoMgmt.368.1.34.17.1.14.2.1 = INTEGER: 0
CISCO-SMI::ciscoMgmt.368.1.34.17.1.14.4.1 = INTEGER: 0

Thank you. I hope your valuable response.

Regards,

Guilliano Palavecino

Communication support enginer

Adexus S.A

Cisco Employee

Re: HUM no recorded values for CPU CCS 11503

Yes, it looks like the CSS is using the newer MIB to provide CPU information via SNMP.  HUM is not aware of this new MIB.  There is an enhancement request (CSCte41577) raised to address this.

New Member

Re: HUM no recorded values for CPU CCS 11503

thanks joe. I hope that the new versions that solved the problem. In any case in CCS delivers the information with online reports and reports of cacti CiscoView.

New Member

Re: HUM no recorded values for CPU CCS 11503

Joe,

Repeat the prube with another CCS version 8.10 and had a better result. Download from Cisco.com the mib CISCO-SMI to create a specific template for the OID .1.3.6.1.4.1.9.9.368.1.34.17.1.14 and then importing the MIB does not display anything.
Where I can download the correct mib?

The following is a SNMP walk of device 192.168.5.11 starting from .1.3.6.1.4.1.9.9.368.1.34.17.1.14

SNMP Walk Output
--------------------------------------------------------------------------------
.1.3.6.1.4.1.9.9.368.1.34.17.1.14

CISCO-SMI::ciscoMgmt.368.1.34.17.1.14.1.1 = INTEGER: 9
CISCO-SMI::ciscoMgmt.368.1.34.17.1.14.2.1 = INTEGER: 6
CISCO-SMI::ciscoMgmt.368.1.34.17.1.14.3.1 = INTEGER: 5
CISCO-SMI::ciscoMgmt.368.1.34.17.1.14.4.1 = INTEGER: 0

tranks, regards

New Member

Re: HUM no recorded values for CPU CCS 11503

UP

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